User authorisation on Lan before session

Hi there,

We have been told by our director that we must seek end-user permission before we can view a desktop for any of our users.

We largely use LogMeInRescue within the corporate Lan, so at the moment, we just use the Add Computer, Connect on Lan option, as we are all local administrators, this auto installs and gives the rescue technician immediate access to the person's desktop.

Is there a way that I can change this behaviour so that if a user is logged into the PC it asks their permission to view / control the desktop. If there isn't a user logged in I would like it to allow the user to connect.

I know that we could use the New session option as that will request permission but this makes the support process longer and more drawn out (and if the user has a problem with Internet Explorer, we couldn't use this method anyway!

Any suggestions will be welcome.

Jamie

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Sean_K

Currently, the Connect On LAN function can be made to require end-user permission. I will send this request of to our development team though, for consideration in future versions.

You may want to contact your sales associate to see if there is anything else that can be done, or any streamlined alternate way to provide this access.

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