Need connection with Yealink WH67

Question

Our entire teams is running this headset with GoTo Soft Phone. Unfortunately it does not work together.

Headset controls do not work.

And to stop incoming calls dialling right over the top of your existing call you have to have them turned off.

gotouser_3411 · Answer

Excellent, thank you.

GlennD · Answer

Thank you @gotouser_3411, I have talked with our team and they have asked for our support to contact you to collect log files and review some configuration settings

gotouser_3411 · Answer

Good morning Glenn,

Thanks for getting back to me.

Sorry for not making it clear to clarify what’s happening:

* The call does not disconnect, but when an incoming call arrives, the ringtone plays directly into the headset of the person on our end, meaning they can’t hear the client. (not the nice little pulse the proper ring tone).
* On the client’s side, the call blanks out, so they lose all audio and can’t hear us if we’re speaking.

* This only happens when Headset Controls are turned on in the GoTo app (which allows you to answer/decline via the headset).

* If we turn Headset Controls off, the issue doesn’t occur, incoming calls work normally, but of course we lose the ability to answer/decline via the headset.

side note
* Dial out still doesn’t work on the headset at all (with headset controls turned on or off)

Thanks again for your help.