Conditional Routing Conditions needed

Ken_PittTech

In the Conditional Routing we need to be able to add 2 different fields:

Caller Name it should be there in the CID packet
We would love to create a rule to route based on the call being verified. This would be HUGE to spam control

Find more posts tagged with

Needs More Information

Status: Needs More Information

Comments

Ken_PittTech

Option 1 - That only works if you have created a Contact with all of the numbers they may use. It would be nice to trigger based on the Caller name so anyone from the same business could get routed to the right agent

Option 2 is the "verified" flag you to attach to calls now on the cell phone app. If we could route calls that do NOT have that STIR/SHAKEN flag to different areas.

I would rather not have to face future expense with Nomorobo at this point

KateG

HI @Ken_PittTech

Thanks for your idea. I just want to follow up on a couple of points to make sure we fully understand your needs and can guide you in the best way possible.

Routing based on contacts – Would it be possible for you to use Shared Contacts for this? We can leverage the name property within Shared Contacts to handle the routing logic you’re looking for. If that setup could work on your end, it may provide a straightforward solution.
Clarification on your second point – Could you share a bit more detail about what you’re looking to achieve? A specific example of the desired behavior would be very helpful so we can confirm the best approach.

Also, regarding spam call prevention — we do have a Nomorobo integration available that’s designed to reduce spam and robocalls. We’d be happy to set this up for you to test and gather your feedback. While this will eventually be offered as an add-on, you can try it and let us know how it performs in your environment, if interested.

Quick Links

Don't forget to Vote!

If you found this discussion useful, why not register/sign-in? It only takes a minute to add your support and vote for a new feature!