The most recent content from our members.
Our organization uses both Microsoft Teams and GoTo Connect. While the existing Microsoft 365 calendar integration helps keep meeting availability aligned, it does not synchronize actual Teams presence status. We would like the ability for GoTo Connect to automatically mirror a user's Microsoft Teams presence, including…
Most, if not all, phone systems, cloud or on-prem, have the ability to setup Call Pickup Groups. Adding this feature would make it a whole lot easier for users to pickup calls by not having to work out which phone is ringing, they simply dial the * code to pickup calls for anyone in the same Call Pickup Group. The other…
Problem Statement I use GoTo to receive calls from several different sources. Sometimes it's an internal call from my team, sometimes it's an after-hours support call, and sometimes it is a call to my direct business line. I would like to set a different ringtone for each of these different cases. One specific issue for me…
We would like to delete the whole thread of an SMS chat when it is done. We can delete one message but I want to keep the texting list clean
Currently, in GoTo Connect, call recordings are only accessible through the Analytics → Recordings page, which lists all recordings for the account. This makes it difficult for individual users to quickly find and review their own recordings. Feature Request: Add a “My Recordings” section directly in the GoTo desktop and…
I work on a helpdesk. My colleagues and I have a softphone on our laptops and our mobiles. We're often called away to attend an issue. We lock our PCs and leave. However, as I understand the presence detection, because the softphone is still running on the PC, incoming calls still ring. So my colleague's phone is ringing…
It would be valuable to have an option to receive a notification when another user finishes a call and becomes available. This feature would support better call timing, reduce repeated check ins, and help teams connect more easily during busy periods. A right click option per extension (similar to that available in Teams)…
When logging into a queue for availability, agents need the option to log directly into a pause status for instances of meetings or follow up at the beginning of a shift. Currently when logging in for a shift the agents have to always take a call to get into Contact center before they can move to a pause status.
It would be helpful to have contact groups visible in the attendant console.
My organization works a nine day week, so we have one RDO every second week. The work schedule doesn't currently support that. We can add special events like holidays but there's no support for regular periodic events. It would be great if we could have support for periodic overrides to the basic weekly schedule. e.g.…
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