The most recent content from our members.
Hi, We recently started using GoTo Connect and have been enjoying its Contact Center features. However, the limited chat functionality is affecting our team’s ability to collaborate effectively. We have encountered the following issues and limitations: iOS and Android mobile apps: Only one image can be attached per…
I’d love to see GoTo Connect add a feature that allows users to create and save SMS text templates for frequently used messages. This would save time and improve efficiency by eliminating the need to retype common responses (e.g., “What are your store hours?” or “Here is our website”). Ooma Office had this feature, and it…
Question: How to place an outbound call to show being placed from a specific queue? RE: In order to have better Queue call analytics not just for inbound calls, but also outbound calls, and I'm not talking about outbound queues for missed calls/callbacks, etc., I mean actual outbound calls placed by an agent that need to…
It would be useful to have a link in the user settings to open their app.goto.com without the password so we can help with issues
Our organization uses both Microsoft Teams and GoTo Connect. While the existing Microsoft 365 calendar integration helps keep meeting availability aligned, it does not synchronize actual Teams presence status. We would like the ability for GoTo Connect to automatically mirror a user's Microsoft Teams presence, including…
We have staff that use the desktop and the mobile app. You have "favorites" available on the desktop and "archived" available on the mobile app. Why not at least one for both formats?? When a message needs to be saved or marked for later, it makes it very difficult in its saved in one spot on the mobile app and one spot on…
Currently, in GoTo Connect, call recordings are only accessible through the Analytics → Recordings page, which lists all recordings for the account. This makes it difficult for individual users to quickly find and review their own recordings. Feature Request: Add a “My Recordings” section directly in the GoTo desktop and…
Most, if not all, phone systems, cloud or on-prem, have the ability to setup Call Pickup Groups. Adding this feature would make it a whole lot easier for users to pickup calls by not having to work out which phone is ringing, they simply dial the * code to pickup calls for anyone in the same Call Pickup Group. The other…
Problem Statement I use GoTo to receive calls from several different sources. Sometimes it's an internal call from my team, sometimes it's an after-hours support call, and sometimes it is a call to my direct business line. I would like to set a different ringtone for each of these different cases. One specific issue for me…
We would like to delete the whole thread of an SMS chat when it is done. We can delete one message but I want to keep the texting list clean
It looks like you're new here. Sign in or register to get started.