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Hello: We currently are using an external trouble ticket system and exploring moving over. However, we have been using Goto Resolve to Remotely Manage, Monitor, and provide support across 6 different tenants of clients that we support. Currently, as mentioned we are using the external system to document not only the fixes…
Allow administrators to initiate the chat function before remote controlling an endpoint.
Allow for whiteboard type functionality allowing admins to write / draw on a remote screen similar to the LogMeIn Central feature.
I recently updated to LogMeIn Resolve Desktop Console to version 1.15.0.43,, and when I'm connected to a remote session, it has started logging me out if it's idle for a little bit. I multitask a lot, so it's driving me crazy, because when I go back to the Desktop Console, it's making me log into it again. Can I turn this…
At the end of each webinar, I usually go through the questions submitted by attendees. Sometimes, this can be up to hundreds of questions. To make this process more efficient and professional, it should be possible for a colleague to moderate the Q&A in the background during the webinar. This person would: Remove duplicate…
Our organization hosts webinars with multiple presenters who rely on question filters to see only the inquiries assigned to them. Currently, these filters reset once the live session starts, requiring presenters to reapply them manually.This creates confusion during live events, especially since not all presenters are…
Enable background moderation of Q&A during webinars
During a GoTo webinar, there are pre-suggested answers by GoTo to questions submitted from viewers during the webinar. Would it be possible to add our own customised pre-populated answers in advance of the webinar for common questions?.
Is there a preferred method for either reinstalling or repairing the resolve client? I see there is no way to do a repair of the installation via Windows Settings - Installed Apps, but I also just recently installed over an existing install on another machine and it duplicated it in the database, so I had to do cleanup for…
It would be incredibly helpful to be able to copy/paste complex passwords at the user login screen(s). Currently we're unable to copy a password (from our password management program) and paste it into the password field because Window's doesn't allow that. In many remote support programs I've worked with, the option…
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