Virtual Background stutter and fuzziness

Question

I am using a high quality Logitech HD Pro C920 webcam. When using it without a background, the picture is sharp and clear and motion is pretty smooth. If I use a green screen with one of the installed virtual backgrounds (GoTo background), I get the 'melting man' effect where part of my body fades in and out or a 'halo' appears. I am using excellent lighting in front and to the side. Same setup as when I had a Zoom account, and there it worked perfectly. Any suggestions?

KateG · Accepted Answer

Hi @JJsailor welcome to the GoTo Community. We know that native virtual backgrounds are important to our customers and we are always working on improving performance. Thanks for sharing your experience, we will pass this on to the team. One recommendation is to try the blur option, which tends to be less distracting to other attendees.