Best Of
Re: Conditional Routing Conditions needed
Option 1 - That only works if you have created a Contact with all of the numbers they may use. It would be nice to trigger based on the Caller name so anyone from the same business could get routed to the right agent
Option 2 is the "verified" flag you to attach to calls now on the cell phone app. If we could route calls that do NOT have that STIR/SHAKEN flag to different areas.
I would rather not have to face future expense with Nomorobo at this point
Re: Option to display "Clean Screen" during webinars as is possible in the GoToWebinar Classic version
Hi @MetroMed welcome to the community, thanks for sharing your feature request, it is being shared with the team.
It sounds like you would be interested in the 'rectangle feature' which allows you to share a portion of the screen, it's a bit different from clean screen, which shares your screen while hiding your background, task bar, and desktop icons.
This is also in development for release in the GoTo app. I don't have a release date yet, but we will post an update on this idea. Feel free to add your vote.
KateG
Re: Add Fax coversheet templates to GoTo Connect Fax
Yes, please. This would make my life easier.
Jac0b
Re: Add Fax coversheet templates to GoTo Connect Fax
Coversheet templates for HIPAA compliance would be a huge help!
Re: Add Fax coversheet templates to GoTo Connect Fax
These are all excellent points made by Jason; I am sure many businesses that have to adhere to HIPAA regulations would find this useful as well.
Re: During exams in GoTo Training, the score shows up in white font on white background. How can I fix?
Hi, Glenn. I have had luck simulating the attendee-experience with my DOIT person, Jeanne. She's put together those HAR logs for you to review with the developers. The error of the blank screen did appear for her during this silumation.
Looking forward to hearing if this helps you/they understand things better. Please let me know your thoughts.
Thank you!!
Re: Migration dates for new GoTo experience
Hi @KateG
Thank you so much, that helps us with our planning. I was more worried that we wouldn't get much notice, so this info is great.
I have been doing some test sessions, but have a few team members that have just got to be brought up to speed. I'll keep an eye out for the email.
Thanks once again for the prompt response and help. 😊
LJH
High inbound call volume notice
I thought I'd share something that I've been doing, partly since it may be helpful to others, and partly because maybe there's a better way to do it.
I was looking recreate the automated "we are experiencing higher than normal call volume"-type announcement, but without having to edit every dial plan whenever we needed it.
What I came up with is a separate schedule node for that purpose.
Normally, the schedule associated with it is "closed", and so the call flow continues normally. If the schedule is "open", the call flow passes through an audio node that plays the announcement, and then rejoins the normal flow.
In instances where we're getting busy, I just override that schedule to "open", and all the dial plans using that schedule will temporarily play the audio. When it calms down, I reset the override. No need to edit every dial plan. If our call volume was predictable, I could of course set the schedule to always play it between noon and 4pm, or whatever the busy time was.
Does anyone else handle this differently? There didn't seem to be a built-in way to do it, but maybe I just missed it.
philip2
Re: Schedule All Hours open/closed override
Yes this would be an excellent feature.
We find it difficult to request an administrator to transfer the phone for an early closure or similar.
Having a dial button any user could use would be much better.