Best Of

Re: Follow up

Hi Kate,

Thank you for following back up with this. And I did not know about the insider project but just signed up. Thanks you for letting me know that!

M_Adams

1

Re: Presenters Powerpoint

Hi @LJH,

Nice to see you.
Have you tried using flexible layout 'pop out' mode?

In this mode the traditional desktop view will close in favor of a new primary toolbar that you can drag and drop to your preferred location. This toolbar will persist when switching screens.

I'm using two screens, but it works using one. Here is a PP in Presenter mode with a toolbar, you can move it anywhere on your screen you like.

Let me know if this doesn't help along with a bit more on the setup and I can guide you through. Thanks.

KateG

1

Re: Presenters Powerpoint

Thanks Kate! I totally forgot about that option. I will certainly recommend it to my presenters moving forward.

Thank you! :)

LJH

1

Re: LogMeIn + macOS Tahoe (26.x) – Remote Login Failing with "Invalid Password"

Hi @urko86, welcome to the community.

I have not been able to locate any other reports of this so far, so I have created a case for the Support team.

GlennD

1

mobile devices are inputing numbers incorrectly

Using GoToMyPC to log on to a plant control PC with windows 7 Pro. The host computer running Rockwell Automation software (Factory Talk SE, which uses a lot of visual basic). PC to PC everything work GREAT. Problem is Mobil Devices. This plant has about 10 people connecting, everyone's androids, IPhones, etc.. have the same problem when inputting numbers. Example: you press "5" and it will appear on the host input dialog box, but when enter is pressed the input gets downloaded as "0". any number entered get downloaded as "0". This again will only happen on mobile devices NOT PC to PC, and everything looks normal (the "5" displays in the input box normally) until pressing enter.

If you think about using a calculator and pressing "5", it displays "5" until you press enter, and the answer ended up seeing a "0". Though this doesn't happen with the calculator program, only an example of our inputs.

Chris811

1

Re: mobile app freezes when listening to voicemail

Hi @PattyT, welcome to the community.

I am checking to see if this issue has been reported already. Can you please confirm that your GoTo Connect App is up to date and the latest available version?

GlennD

1

Re: mobile app freezes when listening to voicemail

Thank you, I'll relay this to the team.

GlennD

1

Re: Join Limit prevents to Join a "Webinar in Progress"

I am working on testing this out myself and will report a bug to the team with my findings.

Eric_S

1

Re: Noise cancelling microphone

Hi Glenn. We tried a Leitner LH250 and a Poly Blackwire 8225 which is described as having "noise cancelling microphone technology". It might be a setting problem but, troubleshooting with support made no difference. Background noise is still being heard.

Donna_G117

1

Re: Activity Report fails since couple of weeks(!)

Hi @Tho-Mas nice to see you, sorry to hear about this.

I'm not seeing this issue being reported. Is it possible permissions changed or you are using a different email to access the report?

Have you tried clearing browser cache or a different browser?

If the issue still persists, you should contact support directly who can take a look at your account and see what's happening.

KateG

1