You can view the connection quality between your client computer that you're sitting in front of and the remote host that you're trying to access. It is only a source of information about potential connection issues and may give you an idea why your connection is slow or unstable, but it does not offer a solution. The…
Are you looking to increase your mobile remote support capabilities? With the new LogMeIn Central Remote Support add-on, unlock fast, frictionless, secure remote support with the click of a button – across both desktop and mobile. Join this 60-minute session as we discuss and demonstrate the power of remote support.…
Hi, Remote support is a crucial role within IT, allowing you to remotely connect to devices to resolve issues quickly. Our powerful Remote Support module supercharges your IT capabilities with unlimited, multi-platform, seamless support sessions. Support any device - PCs, Macs, iOS, Android, and Chromebooks - in any…
My Central Base 50 yearly subscription has expired and I cannot renew it. When I log in and click 'buy now', I am directed to a page that asks me to 'customize' my plan. When I select 50 computers and click 'buy now', I am redirected to the same page to 'customize' my plan. I have revalidated my payment details but this…
Hi, We have recently moved to a different domain and a few users did not update their LMI accounts before the email address on that domain were not accessible. I am able to change their email addresses within LMI Central, however, after they've changed the email on the GoTo portal the approval for email change goes to the…
I'm doing some tests with Goto resolve and I noticed how well it is done and much cleaner. I tested some scripts in Goto that already have the commands ready and they worked fine and taking that same script to the central one doesn't work. It would be fantastic to migrate everyone from central to Goto Resolve and…
Hello Is there is a way to use a feature in LogMeIn to email an alert when an SSL certificate or Self-Signed Certificate is expiring? I have a lots of clients and equipment and automating this somehow would be really useful. We've been experimenting with PRTG but LogMeIn is our primary alert tool and would prefer a…
Hi I have tried to contact sales, but there is no way to contact sales regarding LogMeIn Central. Can someone help me with information about how to get in touch with a sales person? /Thomas
Our company utilizes DPI-SSL (SSL Inspection) on the perimeter firewall. For quite some time we have had the issue occur where someone attempts to connect to a PC that it outside of our network and they are given an error message that they are unable to connect. My workaround has been (as it occurs) to manually exclude the…
THIS IS THE FIX. You should document this. I was able to find the Install file for LMI Antivirus. It goes into C:\WINDOWS\TEMP and it deletes itself shortly after the install fails. You must act quickly in order to get this file. I was able to capture that and copy it to my desktop. Then I copied my copy and extracted that…
Hi we are creating a NOC dashboard that show very simple device status like Computer Offline, High CPU, etc. This would be based on the existing alerts we already have setup. The goal is for people to periodically check the dashboard to see what issues are CURRENTLY happening. We're not interested in seeing what happened…
I'm employed in the medical sector, where we regularly perform calibrations on our monitors. Typically, a sensor is placed at the screen's edge, and the calibration process can run automatically. However, I recently encountered a problem where the software responsible for this task failed to operate correctly. Upon…
Recently we have had a rash of our systems starting to fail with the error message: LogMeln Guardian has detected a problem with the LogMeln software installed on this machine. Once the error occurs the system shows as offline and cannot be connected to. Reinstalling LMI does not address the issue. Issue seems to be…
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