You can view the connection quality between your client computer that you're sitting in front of and the remote host that you're trying to access. It is only a source of information about potential connection issues and may give you an idea why your connection is slow or unstable, but it does not offer a solution. The…
Are you looking to increase your mobile remote support capabilities? With the new LogMeIn Central Remote Support add-on, unlock fast, frictionless, secure remote support with the click of a button – across both desktop and mobile. Join this 60-minute session as we discuss and demonstrate the power of remote support.…
Hi, Remote support is a crucial role within IT, allowing you to remotely connect to devices to resolve issues quickly. Our powerful Remote Support module supercharges your IT capabilities with unlimited, multi-platform, seamless support sessions. Support any device - PCs, Macs, iOS, Android, and Chromebooks - in any…
Hi, Join our next office hour session to ask questions, learn about functionality & releases, or share feedback. Central Office Hours are hosted quarterly and you can register for the next session HERE. We look forward to meeting you!
When I open up the LMI Client, it asks for my password & then gives me the option to tick the box to say I trust this machine. It then proceeds to request an SMS code, which is fine as I set this up in case I lose my laptop or someone tries to hack my access - I do have access to some secure sites - this is all fine.…
Hello After a fresh installation of the client app on Windows 11, I was successfully able to use the client app to connect after closing the session and app while reopening the app prompted with "An error occurred, please contact support," and I have tried this couple to time to have a fresh install uninstall the…
Hi all, I'm trying to build a list of all computers and their last remote session. I can see this information individually by clicking on each computer properties but for obvious reasons that will take way too long with hundreds of computers. I do know they have the Remote Access Sessions report but that only gives me…
Hello, We have a change of email address to a different domain name and we must transfer our accounts to this new domain by next week. When users are logging into LMI Central and clicking 'View Profile', it takes them to this page: https://myaccount.logmeininc.com Within this page they are able to change their primary and…
After the forced password resets last week, a couple people in our organization were getting the following message: Turns out to be something related (at least from what I can tell), to the "I trust this device. Keep me logged in." checkbox when first opening up the client. Had to go into options, delete all stored login…
Hi, maybe someone can help me with this problem... We have a few hosts that after time (about 1 week) it's almost impossible to connect to via IOS device (ipad). It's becomes really slow or impossible to connect at that point. So me the network admin I have to go physically on computer and open the LogMeIn Control Panel…
I will install LogMeIn on several laptops and ship them from Japan to Vietnam. Are there any export restrictions for this software? l If you have any written judgment regarding this matter, please share it. I would like an SDS (Safety Data Sheet).
Hi, You gave us feedback, and we listened. We will be bringing two BIG updates to Central by the end of this year! Applications Updater Replacement You can experience our all-new application updater, powered by OPSWAT®. This new and improved patch management feature includes: * The potential to support more applications…
When I use LogmeIn central to remote into a Mac running OS Version 12.0.1 from a PC I'm getting either a blank (black) screen or just the menu bar and the desktop background. This happens on the second time I remote in -- rebooting the system will fix it. The first time I use logmein against this machine, it works fine.…
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