You can view the connection quality between your client computer that you're sitting in front of and the remote host that you're trying to access. It is only a source of information about potential connection issues and may give you an idea why your connection is slow or unstable, but it does not offer a solution. The…
Are you looking to increase your mobile remote support capabilities? With the new LogMeIn Central Remote Support add-on, unlock fast, frictionless, secure remote support with the click of a button – across both desktop and mobile. Join this 60-minute session as we discuss and demonstrate the power of remote support.…
Hi, Remote support is a crucial role within IT, allowing you to remotely connect to devices to resolve issues quickly. Our powerful Remote Support module supercharges your IT capabilities with unlimited, multi-platform, seamless support sessions. Support any device - PCs, Macs, iOS, Android, and Chromebooks - in any…
I have tried to request sales support for LogMeIn Central but cannot find an email address to write to. The only option I see is a phone call, but we need to send our request via email, chat, or web form. Where can I find an email address to contact for sales support?
Does LMI Central use hardware acceleration for encoding/decoding the video stream, and is the codec published? I can only really speak anecdotally, but I feel like the CPU and GPU usage attributed to a LMI remote control session have increased maybe within the past ~year. Maybe both CPU and GPU usage on both sides used to…
Hi there. How do I read logs of what a user is doing with logmein? One of the addons I have is reporting, but it seems very limited to what it reports on user audits. The local HOST installs have some reporting but hard to read and they receive a constant error, "Logger - The NixSyslogWriter disabled" so not sure what that…
Hello: We have written a script to add a new local admin user to our systems we have in our LogMeIn portal and it works to create the user, but once created the new user is still not able to be used to connect with LMI. Not until we remote in with the old user and log out - then back in with the new user. When we do that…
The app downloads and opens fine. But when I attempt to connect to my host computer, I get the error message "Network Error" It seems for just a brief second it tries to connect, then I get this error.
Can we have an option that alerts us every time a user logs in remotely , the same way as when the Computer goes Online/Offline Alerts, have a Remote Alert , that when someone remotely connects to the computer , an email alert shall be sent that … computer is now connected remotely, and when they disconnect, another email…
can we have an option on the portal, that when given a user an option to connect remotely, they shall not have an option remember me, and the user will have to authenticate every time they log in , and we can choose in the admin it shall be done via text message ?
Hi, Has anyone had this issue. I'm wfh on my iMac, logged into my office Windows PC vis LMI. A lot of the basic functions specifically in Photoshop don't work. For example, my cursor stays as the move tool no matter what tool I'm selecting, the short cuts to change tools aren't working, zoom isn't working. All these issues…
I have 1 user who reported today that they could no longer log in to their computer through LMI. They could still hit the control-alt-delete button to log in, but after doing that, they were unable to type anything through LMI. But everything worked perfectly fine for me to remote control their computer using my user…
there is a shared computer multiple users at different cities login to from time to time daily. currently logmein is set up so that when someone new logs in, the user currently on is kicked out. Is there a way to tell if someone is logged it? Is there a better way to handle such situation so the existing user does not get…
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