Hi, We have just released GoToAssist Remote Support 4.8 Build 1716 which includes the following: * Fixed Automatic Update/Downgrade Issue - Resolved an issue affecting builds 1712 and 1714 where the automatic update/downgrade feature caused problems. * Screen Sharing Improvements - Addressed the problem where the remote…
Hi, We have observed changes in Android v14 and its API that will impact Apps tailored for older Android versions. This will affect our GoToAssist Remote Support v4 Mobile App. * According to the latest code change to its OS, Android 14 is set to have its API requirements stricter, which means that it will block the…
Hi, From July 22, 2024 all GoToAssist Remote Support v4 versions below v4.8, build 1702 will no longer be supported, including: 4.5 Build 1610 4.6 Build 1624 4.7 Build 1673 4.8 Build 1692 How does this impact me? From July 22, 2024, the following will happen: Any devices that are running 4.8 build 1692 and older of the…
Join us to learn how to easily manage the diverse mix of smartphones, tablets, and laptops used in today’s modern workplaces. You don’t need to be a large organization to benefit from a mobile device management (MDM) solution. Businesses of all sizes rely on smartphones, tablets, laptops & more for various types of work,…
In the past, IP-only allowlisting was possible due to static IP ranges that were not updated often. As of February 19, 2023, certain components of GoToAssist Remote Support v.4 will be moving to AWS CloudFront and require domain-allowlisting, due to the more dynamic nature of the CloudFront IP ranges being changed…
GoToAssist Remote Support v5 Agent Desktop Console Windows (v. 5.6.1.35) and Mac (v. 5.6.1.39) - April 15, 2021 New: New MenusNew menus improve the user experience of the Agent Desktop Console.Header Hamburger Menu (Win)/Menubar Menu (Mac)Most features and functionalities of the Agent Desktop Console are now also available…
Welcome to our July Monthly Update! Our team has spent the last few months holding customer interviews and we noticed a common theme – our customers need a little help finding the answers to their questions. We decided that this month, we’d share the best way to get help, or find the answers to the questions you have about…
This month we wanted to ensure that we were highlighting something for everyone. We completely understand that it can be tough to learn a new version of GoToAssist, and that change can be overwhelming. To help make the change as simple as possible, we're breaking down the standout features in v5 that we want to make sure…
This month’s theme is focused on the new Agent Console, formerly known as the Expert App. While we have made some improvements that we think you will love – we know it’s quite different so we are here to explain what changed, and why you might care. Here’s what you need to know about the new desktop console: 1.…
GoToAssist Remote Support v5 Agent Desktop Console Windows (v. 5.6.4.38) and Mac (v. 5.6.4.43) - May 20, 2021 Improved: * Improved the authentication process for sessions using proxy servers. * Fixed an issue where agents using computers with certain video processor chips (GPUs) experienced misaligned mouse clicks due to…
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