GoToAssist Remote Support v5 application for Windows (v. 5.4.0.1130) and Mac (v. 5.4.0.1181) - May 10, 2021 Improved: * Security Improvements * General stability improvements and fixes * Fixed an issue where session connection was interrupted when the customer downloaded and started two instances of the applet * Unattended…
New: Stored unattended device credentials from v4 available in v5Stored login credentials for unattended access set up in GoToAssist Remote Support v4 can now be used in the Remote Support v5 Agent Console. Improved: * Improved updater reliability for the unattended support application * Improved connection reliability for…
Improved: * All references to the following texts have been updated throughout the Admin Center:* Seats has been changed to Products on the Manage Users page (for both the Filter category when filtering users and when assigning products to a bulk set of users), updating a user's account role, and within error messages. *…
New: Agent Web Console LocalizationThe GoToAssist Remote Support v5 Agent Console is now available in the following languages:* English * French * German * Italian * Portuguese (Brazilian) * Spanish Restriction: The Agent Desktop Console is currently available in English.For step-by-step information about changing the…
Improved: * The maximum length of the name for unattended devices is now limited to 255 characters. * Fixed a problem where session keys expired sooner than the expected one hour for paid accounts. * Fixed minor user interface issues. * Improved session starting flow for scenarios where the agent does not have Remote…
What is happening and when? On January 31, 2021 all GoToAssist Remote Support v4 versions below v4.5, build 1610 will no longer be supported, including: * Version 4.4, build 1599 * Version 4.3, build 1575 * Version 4.1, build 1544 * Version 4.0, build 1537 How does this impact me? On January 31, 2021, the following will…
Hi, A number of fixes have been released for the v5 Agent Desktop Console since September: v5 Agent Desktop Console Windows (v. 5.4.0.21) New: The Agent Desktop Console can now be installed per-user without administrator privileges. Per-computer install still requires administrator privileges. v5 application for Windows…
Improved: * Improved the performance and reliability of the Devices list. * All columns are now searchable on the Devices list with the exception of Device Group (names) and Last Online (dates). * Page size selection is now stored for the Devices list. * The Session will be recorded message is now displayed before the…
Improved: * Fixed an issue where certain devices set up for Unattended Access appeared duplicated on the list displayed on the Devices tab. * Fixed an issue that sometimes caused a reconnection loop. * Fixed an issue related to loading BIOS information from the customer's computer. * Fix for an applet starting problem.
New: Auto Admin Mode Agents can choose to start a Remote Control session in Admin Mode to avoid having to manually elevate later during the session. Note: This feature is available in both the Agent Web Console and the Agent Desktop Console.For more information, see the related note at the end of this article. Paging…
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