GoToAssist Remote Support v5 Agent Desktop Console Windows (v. 5.2.0.17) and Mac (v. 5.2.0.24) New: Reverse Screen ShareReverse Screen Share is now available in the Agent Desktop Console allowing agents to share their screen with the customer during a Remote View or Remote Control session.Dark ModeDark mode is now…
Ability to Change Account NameAccount admins can change the account name of their LogMeIn product account within Admin Settings. Previously, account name changes could only be performed by Customer Care representatives. New Welcome and Assignment Change Email TemplatesThe Welcome email and Change email templates have a new…
Released April 14, 2020 Highlights * Fixed: Allowing RescueAssist Mobile Add-On licenses to be provisioned to users even if a parent license for RescueAssist is disabled on the account.
Released March 18, 2020 Highlights * New! Admins now see a new COVID-19 Announcement message providing information about our Free Emergency Remote Work Kits. Learn more. * Bug fixes and other minor improvements
Regular (default) build will be released on May 2, 2020 * All agents whose account update settings are configured for Regular Updates or Regular & Beta Updates will receive an update of the latest version (v4.8, b1692) for the GoToAssist Expert and Customer desktop applications in a phased rollout beginning May 2, 2020.…
Highlights * New! Admins can now suppress email notifications so users are not notified of product seat(s) and/or role changes made to their account * Fixed: The "Need help?" widget now displays on all pages in the Admin Center * Fixed: The GoToMeeting "Share Recordings" option has been removed from the Cloud Recordings…
What is happening? * Support for secure protocol TLS 1.0/1.1is ending Q1 of 2020 * In order to maintain the highest level of security within our services, LogMeIn will be disabling support for TLS 1.0/1.1 in our infrastructure in the coming weeks and only supporting browsers running more secure TLS versions. What does this…
Highlights * Debut of the in-product help widget within the Admin Center * Updates to the default Welcome and Update email templates What's New? Debut of the In-Product Help Widget within the Admin Center * Admins and managers can now search for help topics within the new in-product help widget displayed in the lower-right…
Highlights * New look and feel for the Corporate Billing Portal What's New? New Look and Feel for the Corporate Billing Portal * Billing contacts that sign in to the Corporate Billing Portal at http://link.logmeininc.com/corp-billing now experience a new look and feel throughout the self-service portal that is very similar…
Highlights * New invitation count for invited users * New "GoToMeeting Hub" and "New GoToMeeting Design" feature settings * Assigned products for users in Activity report * Enhancements to the Administrative Activity History * Removal of OpenVoice Integrated * Updates to toll-free numbers for China (OpenVoice only) What's…
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