Highlights * New! Various new search improvements – including keyword matching, sorting, and filtering capabilities – are now available for technicians (via their account) and customers (via the customer portal) when searching for service records. * Technicians can now use double quotes to search for an exact phrase in…
Released March 18, 2020 Highlights * New! Admins now see a new COVID-19 Announcement message providing information about our Free Emergency Remote Work Kits. Learn more. * Bug fixes and other minor improvements
Highlights * New! Email notification delivery failure alerts are now displayed in the Activity pane (within incidents, problems, changes, releases, and knowledge articles) to inform technicians if an email notification failed to be delivered to a user, customer, or person that is enabled on the watchlist.
Highlights * New! Admins can now suppress email notifications so users are not notified of product seat(s) and/or role changes made to their account * Fixed: The "Need help?" widget now displays on all pages in the Admin Center * Fixed: The GoToMeeting "Share Recordings" option has been removed from the Cloud Recordings…
Highlights * New! Account admins can now make changes to triggers for all services, regardless of whether or not they are assigned to that service * New! Agents can now enable a new account-wide default setting for "Notify customer when external users reply via email" that allows customers to be notified when an External…
Highlights * Debut of the in-product help widget within the Admin Center * Updates to the default Welcome and Update email templates What's New? Debut of the In-Product Help Widget within the Admin Center * Admins and managers can now search for help topics within the new in-product help widget displayed in the lower-right…
Highlights * New look and feel for the Corporate Billing Portal What's New? New Look and Feel for the Corporate Billing Portal * Billing contacts that sign in to the Corporate Billing Portal at http://link.logmeininc.com/corp-billing now experience a new look and feel throughout the self-service portal that is very similar…
Highlights * New invitation count for invited users * New "GoToMeeting Hub" and "New GoToMeeting Design" feature settings * Assigned products for users in Activity report * Enhancements to the Administrative Activity History * Removal of OpenVoice Integrated * Updates to toll-free numbers for China (OpenVoice only) What's…
Highlights * Emailed report data now sent as a CSV file attachment What's Improved? Emailed Report Data Now Sent as a CSV File Attachment * Agents that create emailed reports (either via email schedule or a one-time email) for incidents, problems, changes, releases, and knowledge articles will now receive a CSV file as an…
Highlights * New sign in experience What's New? New Login Experience * Billing contacts that sign in to the Corporate Billing Portal at http://link.logmeininc.com/corp-billing will now experience a new look and feel throughout the sign-in process. Please note that billing contacts must enter a User ID (located on any…
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