GoToAssist Service Desk (v168.0.1 Web) Release Notes

Jamie_A · 2019-11-12T16:37:24+00:00

Highlights * Emailed report data now sent as a CSV file attachment What's Improved? Emailed Report Data Now Sent as a CSV File Attachment * Agents that create emailed reports (either via email schedule or a one-time email) for incidents, problems, changes, releases, and knowledge articles will now receive a CSV file as an…

Jamie_A

Highlights

Emailed report data now sent as a CSV file attachment

What's Improved?

Emailed Report Data Now Sent as a CSV File Attachment

Agents that create emailed reports (either via email schedule or a one-time email) for incidents, problems, changes, releases, and knowledge articles will now receive a CSV file as an attachment within the email that contains their report data. Previously, report data was sent in an inline format within the body of the email. (GTASD-1721)

New emailed report format

Previous emailed report format

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