Can someone advise the correct process for stopping those on the external watchlist receiving incident ticket comment notifications which are only meant for our internal technicians. We thought we were following the correct method have have some evidence this had worked before but have found an anomaly. Previously used…
Hi, We need to create a cmdb baseline each time that we change any item of cmdb. Is it possible? It is necessary to have a baseline each time an item is changed in the configuration (CI) Thanks
What is the process to export the records from: https://desk.gotoassist.com/reports/customer_satisfaction
The number on the site for Australians dials the Logmein meeting creation support line. -- Toll-free: 1800-270-911 -- Long Distance: +61 2 8598 7200 These are wrong. What is the correct Australian number for Service Desk Support?
Hello, We have 600+ VDI's we want to install the MSI file on. Now these are floating VDI's which refresh every 12-24 hours so we need to put the MSI in the gold image. The only issue is they machines don't show up in the unattended list. Just the machine for the gold image does. Is there anything we need to do like a…
Hello, Im searching for someone who knows about some DNS settings regarding GoToAssist, We have set up SPF and DKIM records, how would i configure our TXT records so the mails from GoToAssist can be let through, majority of statusupdates and customer mails are in our Junk-folder now, so i think i have to add some info to…
Hello, We have two questions: Can we turn off all notifications for our customers? We would need an full control about what messages are sent out when cases are created/updated, we would like to have auto responds sent out only when a case is Opened but nothing else and make close-mails optional too. With resolved cases,…
Hi i don't know if this really matter at this point, I have made two appointments with the support people at service desk and guess what no one ever gets back to me. Why do you set up the appointments if you know you will not show up. I am so aggravated at this point. Why can no one keep their appointment with your…
I am trying to get our incidents data through Power BI but am having issues with the OAuth2 authentication. Can anyone help me with this?
Can Connect to host computer....but host is unresponsive to keyboard commands
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