I have 2 problems. I can't find instructions how to use lastpass authenticator to generate a code. It won't send an SMS code to my phone. I'm out of my normal country on holiday. Is that why it's not sending a code?
We are seeing 25+ min notification delays this morning. Anyone else?
Our Service Desk is recording all times in a 24 hour clock format. How can I change it to12 hour clock?
Can someone advise the correct process for stopping those on the external watchlist receiving incident ticket comment notifications which are only meant for our internal technicians. We thought we were following the correct method have have some evidence this had worked before but have found an anomaly. Previously used…
Hi, We need to create a cmdb baseline each time that we change any item of cmdb. Is it possible? It is necessary to have a baseline each time an item is changed in the configuration (CI) Thanks
Hello Community - Thanks in advance for any help. We have an email address on our domain set-up to foward to our GoToAssist Service Desk service to create incidents. We did this to help with our transaction to GTASD. Our user's are accustomed to email IT@ourdomain.com for support. Now IT@ourdomain.com forwards to…
What is the process to export the records from: https://desk.gotoassist.com/reports/customer_satisfaction
The number on the site for Australians dials the Logmein meeting creation support line. -- Toll-free: 1800-270-911 -- Long Distance: +61 2 8598 7200 These are wrong. What is the correct Australian number for Service Desk Support?
Hello, We have 600+ VDI's we want to install the MSI file on. Now these are floating VDI's which refresh every 12-24 hours so we need to put the MSI in the gold image. The only issue is they machines don't show up in the unattended list. Just the machine for the gold image does. Is there anything we need to do like a…
Hello, Im searching for someone who knows about some DNS settings regarding GoToAssist, We have set up SPF and DKIM records, how would i configure our TXT records so the mails from GoToAssist can be let through, majority of statusupdates and customer mails are in our Junk-folder now, so i think i have to add some info to…
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