I find it to be a major nuisance to have to always enter my access code when logging in. I really fell that there should be a setting to allow those that want to eliminate that need should be given a choice to choose which way they want to go. This should apply to both the tablet/phone app and when using a browser. I would…
I am trying to register a computer. I keep getting an error that says Please Try again. The email address or password you provided is not correct. Everywhere i look says I must have typed in the wrong user and pass so i took the user and password and pasted it into a text document. Instead of typing it copied and pasted it…
We have a user wanting us to enable the shared clipboard feature, but this user may be copying and pasting sensitive information. Is the clipboard content encrypted when in transit between host and remote machine?
Continuing my complaint the new TOOLBAR stinks. It covers about 1/3 of my tabs etc on the control bars of programs. You can see the tabs slightly through the TOOLBAR but you can't click through the toolbar. You can expand the toolbar which then takes up about 80% of the top 1 inch of your screen. You can move the toolbar…
One of my users recently updated software to the latest MacOS on his home laptop. He can get in to Gotomypc and connect to the Win11 box remotely but can not control anything. If he connects via a Win11 desktop he also has at home, he can control the remote machine without issue. Here are the diagnostics he pulled. Any…
Hi, I am pleased to announce two new updates for our Connect in Browser experience: Multiple monitor support - When connecting to a host computer that has multiple monitors, you can view and switch between different screens using the Monitor Switch feature. Read more here. Remote sound - Stream audio from your host…
When remotely accessing documents in my office computer, i find that when scrolling through documents or lists, it is a very slow, tedious process, very laggy!. I have good upload/download speeds so would appreciate any suggestions to speed up the process. ty.
Using the latest GoToMyPC host installer for Windows 11 running 24H2. It seems that, for a client running MacOS Sequoia (15.x), the GoToMyPC printer is not automatically installed. In addition, a manually created printer using the GoToMyPC port doesn't work. In both cases, the "Cannot Print" dialog pops up when trying to…
Our company lost an invoice, which was our fault, which led to loss of service. The bill was paid (4/24), as instructed and during business hours, but the account wasn't reinstated. Called Billing and was told that only one person handled our corporate account and that the request would be sent to that person. No…
I have two monitors at work and two at home. With the old GoToMyPC, I could use Shift+Maximize to display both monitors from work on both monitors at home, allowing me to view each individual monitor simultaneously. However, this function doesn't seem to work with the new GoToMyPC. It only utilizes one screen, and I have…
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