Is there a way to scale individual screens on the viewer? At work I have 3 1080p monitors and at home I have 2 1080p monitors and 1 1440p. If I scale everything to the 1440 monitor I lose almost half of the screen on the other 2 in the viewer and if I scale to the 2 1080 monitors then everything is tiny with huge black…
Hi, I want to deactivate my GotomyPC account because now i am retired and i finish my work. I call the support number (from italy) and for my identification it's requested my credit card number or my identification number. I don't find this number because I lost my welcome email. Unfortunately, the system don't recognizes…
One of my users is suddenly stuck at 640x480 resolution when connecting to the host computer. This host machine happens to be one of the few with only a single monitor. I have updated drives, rolled back drivers and she has changed all the settings to no avail. It's completely unusable this way. Is there anything else that…
Hi When connecting to GTMPC for the first time, the installer writes to %USERPROFILE%\AppData\Local\GoToMyPC\ - It looks like the installer puts files elsewhere too. Into various temp folders. Does anyone have the full list of directories or locations that are written to? Needed so a 3rd party on a restricted device can…
I used to be able to connect to my host system and display both host monitors at the same time across my extended desktop on the remote system. I recently upgraded my remote system and now I have a problem. When connected to the host, I can switch between the two host monitors but I cannot display them both simultaneously.…
1. GoToMyPC not blanking second screen in the office 2. Not being able to select which screens to mirror when remote has more than the office computer. Thanks
Multiple users at my company have reported for some time that their Gotomypc sessions lock up when they get a Teams message or an incoming Teams call. They have to kill their Gotomypc connection and log back in, at which point things perform normally for a while, but often freeze up again after a Teams notification.…
Trying to launch the GoToMyPC tool on a mac. Get the same error message every time "GoToMyPC Viewer Quit Unexpectedly". It used to work until a few weeks ago. Same error message on Catalina, and now on Big Sur. My account and host computer work perfectly fine - I can connect using a different mac, so, seems to be something…
GotomyPC update disables the Night Light in Windows 10 both builds 1903 and 1909. Upgrading from 10.2 (2586) to either 10.2 (2652) or 10.3 (2714) on the host causes Night Light to be disabled on the host with no way to re-enable it. Uninstalled Gotomypc and Night Light immediately started working again. Reinstalled 10.3…
Hi I have tried looking for the answer to this but cant find anything. I am in the UK and have this error code Error ID -353,679,719 The office have re set my PC with no joy can anybody think of a way to fix Many Thanks
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