I have two users who were in Gotomypc this morning, then lost connectivity. Attempts to connect to their machine now get the error message 'Sorry, we were unable to connect to your computer. Please try again in a few minutes'. This happens to any authorized user who attempts to connect- they click the connect button, then…
Yesterday I ran into an issue where a user couldn't remote into her computer. She indicated that she was able to successfully remote in last week and I can see where she did in the logs. But yesterday when she logged in the session would just hang at the popup where it's connecting to the remote host machine with the…
I have a user that is using his MAC Book to connect to his Windows 10 computer in the office through gotomypc. All of the office computers are running Carbon Black anti-virus. The Macbook is also running Carbon Black Anti-Virus. Once the user clicks on the connect button after logging into gotomypc nothing happens. If the…
My host is a mac and my client is a mac laptop. Several shift + command key shortcuts do not work for me in InDesign. Most of the work I do I have to painfully do through the drop down menu which slows me down a great deal. Typing into a highlighted text area when saving as does not work. Zoom via mac trackpad does not…
When I access my Outlook via gotomypc I am unable to see the "search" box that is always at the top of the list of the emails. If I toggle between folders (e.g. inbox and sent items), I can see it for brief instant, but can't click into it to search my e-mails before it disappears. There are other anomalies using Outlook…
Does anyone know how to use dual screens when using a Mac to access a PC? I'm using my MacBook at home to access my PC at work. Both setups have dual monitors working fine. Remotely accessing my PC with another PC, the dual monitor setup worked fine. Using my MacBook to access it though, I can only see one of my work…
We have some users when trying to connect to their Work GoTomyPC machine from Home or even from within our corporate network it shows: “Waiting for the host computer to connect…”, then it may Time Out with the following error: “A connection could not be established.” IF the user Clicks Retry, it ‘may’ eventually give them…
Add the ability to separate a host computer's dual monitors into two separate windows on the client. This would be a useful feature for client machines that have multiple monitors that access dual monitor hosts.
Hi, I want to cancel Gotomypc monthly subscription. Is there anyone can get in touch with me? Never managed to call! Always keep me waiting for 30 min!
We have a few computers at our company using GTMPC that often have connection problems. The people working from home say they cannot connect to their host at the office. The only ways I know how to fix it is either restart the PC, or restart the GTMPC service in the Windows administrative tools. This is becoming a real…
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