600% increase.. that is what I was just hit with... for accessing 5 computers.. I've been with GTMPC since 2006 and its always been a REASONABLE FEE that I can afford. But a 600% increase? I called customer service and they simply did not care. I aksed for e supervisor and my 12+ years of supporting the company meant…
Hi We have used GoToMYPC for more than 10 years. Many of them are installed on PCs located in heavily secured network enviroment in Hopspitals. We are trying to get a system connection. However, the system appears to be online, but we can not access it. The IT security person told us that "IP addresses are being used…
There's a bug in the file transfer status dialog so that it incorrectly reports the number of files remaining and the time remaining. Currently it shows that there are negative 34 files remaining (-34) and that the time left is 85943 731 days, 14 hours.
When I try to connect, my screen blacks out and then I get a message saying "the color scheme has been changed to windows basic 7". This is vey annoying as the PC immediately gets very slow and impossible to work with when changing the color scheme. When I disconnect gotomypc again, the PC goes back to normal. Anypne with…
recently - when i log in remotely to my work desktop it wont let me get past the lock screen. I click but it doesn't offer me the option to enter the local PC password. If someone in the office puts in the local password at the desk, i can proceed as normal. I am using Windows 10 Pro. There are no error messages - i just…
I can't connect to GoToMyPC from my iphone 6 with my carrier's wireless connection. I was able to do so about a week ago but not any longer. I tried connecting via a wifi connection and it works just fine. What issues may be involved with my wireless connection?
Whenever I reboot my PC, GotomyPC starts the "testing connection" feature. It did not do this until the recent upgrade. I don't see anywhere in Preferences to de-activate this. I don't think the test is necessary because when I cancel it, the MYPC icon comes up with no exclamation mark or anything, indicating everything is…
While using MYPC I often need to use the internet on the host computer. I use both Safari and Firefox browsers. Usually while using Dropbox the screen fills in with Black Squares a few at a time until it is all the way blacked out. I have to have the host computer restarted in order to re-connect. It used to happen maybe…
Over the past couple of days, my session is sooooo slow that it's almost impossible to get any work done. I am literally connecting from my laptop in the living room to my desktop on the top floor. I have not changed settings or done anything to change the connections. This has been working fine until a couple of days ago.…
Hello, I am trying to find release notes for GoToMyPC. Can someone advise? Also, is there a way to subscribe to the release notes? Thank you!
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