My host computer consistently locks up when I remotely access it. I have to log out of GoToMyPC and log back in so to access the host computer - unfreeze the mouse etc. I recently upgraded my internet speed on both the host and a remote computer with Comcast, and it did nothing to rectify the issue. Both computers have…
I am using Windows 10, but now experiencing extremely slow host response, it has slowed to the point that it is almost pointless to try to access remotely. I tried LAN line and mobile 4G signal, both are extremely slow, please help solving the problem.
Installation failed please try again. I have tried installing multiple times on Windows 10 and keep getting installation failed please try again. I have downloaded multiple times. I've tried running as admin. Any ideas?
I'm using http://ip-api.com/csv/ in a Google worksheet formula to pull up geolocation data about IP addresses listed in the Activity Log. The result includes a bunch of info about the IP address (e.g., country, city, state, zip code, longitude and latitude, etc.), though the city/state is usually enough. I've compared the…
The GoToMyPC software is version 9.6 (2220) running on an iMac OSX 10.10.5. The host iMac freezes after about 6 or 7 hours of session. Sleep mode on the host is turned off and can only be done manually. GoToMyPC shows the host as available but the connection is refused. I called your help desk and they see my host as…
Hello, I have GoToMyPc version 10.0 installed in a windows 10 laptop and its power settings has been defined to keep the computer on even when the lid is closed. The problem is that whenever I try to connect to it with the lid closed, the host is unresponsive. However if I left the lid opened, it works fine. Any suggestion…
I will not have admin rights on PCs such as at work or in a hotel business center. Can I install and run GoTo My PC from a USB flash drive?
I am having repeated difficulties with accessing my iMac remotely on a consistent basis. After a long session the connection abruptly shuts down and the host iMac becomes unavailable. Situation is always the same. The host is ON even when listed as unavailable. The internet connection is LIVE even when listed as…
I recently purcahsed a new Dell desktop (Windows 10) and installed GoToMyPC on it after having removed the account from my old PC. Installation went fine and the service starts automatically on boot as it should. I then went to test the connection with my laptop. I am able to connect and I see my host desktop but I am…
I keep getting a verification code on my phone when I have not requested to sign into my account. Like, at least one a day for the past few days. I have even changed my password to try and stop this from happening. Also, each time I do genuinely log in, it says I am already connected. Please help!
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