Most of the users at my company were on version 23.06.3786 until a week or two ago, at which point I started seeing the three-dot button that offered 'restart gotomypc' and 'restart computer' vanishing from one user's machine after another in the interface. When I look at our setup now it appears that a total of four users…
Hi, I'm considering using this product and have some questions about the reporting feature. On the Admin Console, what types of Usage reports are available? I'd appreciate if you reply in detail as possible as you can. And, please let me know if there are any documents that describe the details. Thanks,
Just got a used 2019 MacBook Pro from my wife, and I want to use it to connect to (see) my work PC via GoToMyPC, which is already installed with a license on my work PC. To clarify, I am using my MacBook Pro to see and control my office PC. First, I continue to have difficulty even putting a shortcut icon for the GTMP…
user has changed there access code and they are trying to connect to there computer but it doesn't ask for the access code, they keep getting an error saying 'GoToMyOC has encounted a problem and needs to end this session. Please tye to re-connect to "<there computer"> If I login as a different domain user on there…
Since 3 PM eastern multiple users connecting to my company's Boston office from home have reported severe Gotomypc lag in their connections. Two users have lost connectivity and haven't been able to reconnect. Is anyone else seeing this?
I've had users pinging me for the past fifteen minutes saying they can't get into Gotomypc. Either the login screen doesn't load, or the screen never transitions from login to 2-step verification, or the thing never moves past 2-step once they give approval, or it hangs on Account Selection. One user got a generic 'service…
Host Computer: Mac running MACOS Monterey 12.0.1 Remote Computer: Windows 10 I get connected just fine and things work as expected and then something happens where keyboard input doesn't actually enter letters or numbers into the active application, but kets trapped by the Windows OS and starts throwing up windows and…
Our users can no longer change Windows host screen resolution during a session. The option is greyed out in screen settings. I assume this has to do with the switch to the GoToMyPC/Logmein virtual display adapter. How do we re-enable this? Thank you,
[Latest updates as of Jan-23-2023 1:30 PM EST ] In order to provide more reliable and faster connections. GoToMyPC is doing some major maintenance this weekend and needs support from you all. This change is aimed at increasing the connection speed and availability of your computers, but this one-time large-scale…
Anyone else having a lot of connection issues today? Users have been calling me all day. They either can't connect, or their session freezes and then are unable to re-connect. Re-starting GTMPC on the machine fixes the problem, but it's crazy annoying.
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