With one click of a button on the cell phone app, I can block a caller who recently called. The feature to do that on the desktop is missing, and I hope it would be a simple addition. I'm sure that these numbers are getting rotated around a lot from true spammers, but there are a handful of vendors and other sales…
As an administrator, I have created a contact list. I can view it on my desktop. Is there a way to get this to my desk phone? Can I share it with others on their desk phones?
Easily view the history of a dial plan. See where the calls ended up easily after they are received.
I would like to see a list of all calls that come in and Ring to a ring group and if it was missed and went to voicemail of not. The current issue we see is that if a call comes in to the ring group the folks part of that ring group cannot tell what came in and what was or was not answered.
AI Billing idea. Contract rate of 600.00 for 3,000 credits. After the credits are used they can choose: * to be billed in 150.00 increments to refill 750 credits at a time. Customers can also specify how many “refills” they would like per month and can cap it to manage expenses or if they are looking to keep a fixed cost.…
* Contracts that are terminated early with an early termination fee, GoTo gets their money. But currently, the Partner who sold the deal don't get anything. Partners should get the remaining commission on the deal, especially when GoTo is getting the rest of their money. It would be great if partners had the ability to get…
Add on orders should notify the rep that is assigned automatically, similar to how initial lead registration sends an email notification. Can the pricing and equipment in the partner portal be updated? Partners should be allowed to create their own RFP PDF quotes from their partner exchange portal. Along with that, it…
Please make this change if possible When a user is using softphone on computer and they also have a desk phone as well - the default for the desktop app should be “Softphone” and not the model of their desk phone. This is just 1 more thing I need to explain as I am training my customers that doesnt seem like it should have…
Ring Group Voicemails should have the same setting to be able to send voicemail to email to multiple email addresses instead of just 1 email. I shouldn't have to create a ring group and then a separate line for the voicemail just so I can email voicemails to multiple users. Shared VMs and lines has ability to set multiple…
I can only add member in the ring group at one time as opposed to selecting all the users I want and then clicking add. Goes along with the theme of “to much clicking” in the new admin portal. In new admin portal I have to click 4 times to add 1 user. I click “Add direct Extension” → Drop Down Arrow → click my user → then…
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