When a call is missed in a call queue, it is added to the missed call list in the Supervisor Dashboard (under Callers - Missed Calls). That number can then be added to an outbound queue to be called back by an agent. However, it is common that a caller will abandon the queue and then call back themselves and speak with…
It is currently not possible for an agent to end their wrap up time manually after a queue call has been handled when using the mobile app. They must wait until the end of the wrap up time to be returned to the queue. The functionality works well on the desktop app, with the End wrap up time button appearing after a call.
When messages to a shared number are responded to each user only sees that the number (or themselves) is who responded to the text. Makes it tricky to try and figure out who picked up the conversation. EX. when viewing out going messages it would show time sent and user that sent message.
With one click of a button on the cell phone app, I can block a caller who recently called. The feature to do that on the desktop is missing, and I hope it would be a simple addition. I'm sure that these numbers are getting rotated around a lot from true spammers, but there are a handful of vendors and other sales…
As an administrator, I have created a contact list. I can view it on my desktop. Is there a way to get this to my desk phone? Can I share it with others on their desk phones?
Easily view the history of a dial plan. See where the calls ended up easily after they are received.
I would like to see a list of all calls that come in and Ring to a ring group and if it was missed and went to voicemail of not. The current issue we see is that if a call comes in to the ring group the folks part of that ring group cannot tell what came in and what was or was not answered.
AI Billing idea. Contract rate of 600.00 for 3,000 credits. After the credits are used they can choose: * to be billed in 150.00 increments to refill 750 credits at a time. Customers can also specify how many “refills” they would like per month and can cap it to manage expenses or if they are looking to keep a fixed cost.…
* Contracts that are terminated early with an early termination fee, GoTo gets their money. But currently, the Partner who sold the deal don't get anything. Partners should get the remaining commission on the deal, especially when GoTo is getting the rest of their money. It would be great if partners had the ability to get…
Add on orders should notify the rep that is assigned automatically, similar to how initial lead registration sends an email notification. Can the pricing and equipment in the partner portal be updated? Partners should be allowed to create their own RFP PDF quotes from their partner exchange portal. Along with that, it…
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