Wallboard Links should only be accessible by all logged in users/agents if allowed. When creating a wallboard add a privacy option, I imagine private/public toggle would be the only options needed. Private meaning supervisor only and public is viewable by all agents.
The issue we are having is either staff at the end of their shift get slammed when using "Fewest Sent to Agent " or when we use "Fewest Answered" those coming onto a shift get slammed. The real issue is with part time staff that work a day or two week so they have nothing in the rolling 24 hour period. I know it would take…
If a rep takes a call right now in 1 of the 5 queues the system correctly prevents them from receiving other calls from the remaining 4 queues. Why does the wallboards show them available in the remaining 4 queues? This is the bug. My suggestion first and foremost, remove all of the statuses from each individual queue and…
Hello to All, I would like to add angle brackets ([]) to my fax access codes. As it stands, access codes are autogenerated and not customizable. * I can make it easier for my end users by prepending the access code to outbound emails on my email server. However, angle brackets are added. Here is an example of what shows on…
Currently when uploading contacts for an individual user via CSV file, the contacts import but only as shared contacts. This means for a person in our company trying to upload their personal contacts, they immediately get shared with the entire company and clutter everyone's contacts. Please make an option so that when you…
We currently have the Engage feature which allows a Shared Contact List. Is there a way to use the Import Contacts feature and have the new contacts go into a user's Private Contact list and not into the Shared Contact list?
We need some call spam and Fraud protections and blocklists. There should be a way to see known spam call lists. There are a lot of spoofed numbers that are robocalls and they need to block or have a way to block unconfirmed calls. one way to validate calls is to confirm that a call matches the incoming number that is…
How can I give access to call reports & recordings for specific Users, not all Users?
Title. This would be useful when someone cannot return to the phone they hotdesked into and they need to be signed out so that phone stops ringing. I would like to be able to sign them out remotely.
We are a GoTo partner and we have had a number of customer requests to allow a superadmin to create or reset a profile password for users. As a partner, that would be useful as well. Thanks!
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