When customers dial Phone Number A, I forward the call to an external number B using the Dial Plan Editor. Number B is tied to my AI Voice Bot via SIP trunking. However, depending on how I configure the call forwarding, either the customer's number or Phone Number A shows up as the caller on the SIP INVITE received by my…
Each staff member has a physical desk phone and a GoTo Connect account so we can text clients from our laptops after answering a call. I never want my laptop to ring when a call comes in, but I would like to hear a ping when a text comes in. Can you please separate the audio controls for these two features? Thanks!
Would it be beneficial to have a portal/web version for shared voicemail boxes? Users can login and it lists Could be another option in place of getting emails or directly on the phone.
It would be incredibly helpful if GoTo's AI had memory capabilities. Having memory would support us in more accurate AI-generated summaries when it comes to plan-building and typical conversations we have with our carrier partners and employees!
I support a couple of different customers with Call Queues, and I am finding that the call position is not being announced to the caller in both cases. Please advise.
Wallboard Links should only be accessible by all logged in users/agents if allowed. When creating a wallboard add a privacy option, I imagine private/public toggle would be the only options needed. Private meaning supervisor only and public is viewable by all agents.
The issue we are having is either staff at the end of their shift get slammed when using "Fewest Sent to Agent " or when we use "Fewest Answered" those coming onto a shift get slammed. The real issue is with part time staff that work a day or two week so they have nothing in the rolling 24 hour period. I know it would take…
If a rep takes a call right now in 1 of the 5 queues the system correctly prevents them from receiving other calls from the remaining 4 queues. Why does the wallboards show them available in the remaining 4 queues? This is the bug. My suggestion first and foremost, remove all of the statuses from each individual queue and…
Hello to All, I would like to add angle brackets ([]) to my fax access codes. As it stands, access codes are autogenerated and not customizable. * I can make it easier for my end users by prepending the access code to outbound emails on my email server. However, angle brackets are added. Here is an example of what shows on…
Currently when uploading contacts for an individual user via CSV file, the contacts import but only as shared contacts. This means for a person in our company trying to upload their personal contacts, they immediately get shared with the entire company and clutter everyone's contacts. Please make an option so that when you…
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