We currently have the Engage feature which allows a Shared Contact List. Is there a way to use the Import Contacts feature and have the new contacts go into a user's Private Contact list and not into the Shared Contact list?
We need some call spam and Fraud protections and blocklists. There should be a way to see known spam call lists. There are a lot of spoofed numbers that are robocalls and they need to block or have a way to block unconfirmed calls. one way to validate calls is to confirm that a call matches the incoming number that is…
How can I give access to call reports & recordings for specific Users, not all Users?
Title. This would be useful when someone cannot return to the phone they hotdesked into and they need to be signed out so that phone stops ringing. I would like to be able to sign them out remotely.
We are a GoTo partner and we have had a number of customer requests to allow a superadmin to create or reset a profile password for users. As a partner, that would be useful as well. Thanks!
We have a location (medical) with around 10 vFaxes. We need the ability to resend a failed fax. They send a lot of faxes that are multiple pages and need away to retry a fax
In the desktop app, it would be useful if there was way to filter/view unheard voicemail or bulk mark as read.
In the Agent performance report of Goto, Availability is shown as a graph and this information cannot be exported or used an any way other than a picture format. Can we please get this data in a useable format?
We are starting to use the GoTo fax service and found that is is lacking a fax history log. We also need to be able to view the content and attachments of the fax and resend them if necessary. This is a crucial function for companies to have the ability for admin to centrally manage this.
Within Call Filters, It would be helpful to add: * Add the ability to upload a table of new numbers with actions versus updating one number at a time. * Ability to select individual, or multiple numbers/entries from the list and then delete them. The number of bogus calls has dramatically increased, and we are using the…
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