Other VoIP platforms allow you to set up an auto reply SMS for outside of work hours, that way if you get an SMS from a customer / client you can immediately respond with an auto reply to set expectations that you will address their question during business hours. This would be a helpful feature that should be included.
Hi! I don't know if anyone else has been having this problem, but I have run into a time or two where my company emails are getting caught in Goto's bounce filter without any notification. This results in my centers going a significant amount of time without realizing that they are not receiving voicemails being sent over…
I think it would be of value for companies to utilize call masking to help brand their calls and possibly avoid their company being labeled as spam by outside carriers. This could help GoTo help customers control their caller ID better.
We need AI receptionist to support warm transfers, giving the recipient the choice to accept or decline incoming calls. If the recipient declines, the AI Receptionist should automatically route the caller to voicemail. Additionally, we want the option for certain extensions to send calls directly to voicemail, without…
Our team uses shared inboxes for text messaging to speak with customers and if an employee is off for a day and they come back the next day, they have to manually click through each text message to mark it as read because the other employee already took care of the response the day before. I am suggesting a mass clearing…
We have had and issue several times where an agent has forwarded their own lines either accidentally or intentionally but forgot. A report that can be run to see what extensions are forwarded if any would be helpful.
It would be wonderful to have a Search Engine on the texting app. We find that we have to type in the entire customer cell number and hit a period in order to just pull up a previous text, so we can review information. We need to be able to search without having to bump the messages. That way we don't have to bother the…
Currently the report shows the total number of calls aggregated for the selected date range (e.g., last 7 or 30 days). Could we add a feature to view this data broken down by day? It would be great to see the daily volume trends within those date ranges.
Similar to emails, Gotoconnect needs the ability to have a customized automatic responder to people who send text messages. For example, if "John Doe" sends a text message to a Gotoconnect phone number, the recipient (i.e., such as me) should have the ability to create an automatic customized text message, particularly if…
I would like to be able to delete SMS messages using the Desktop Application. I get a ton of spam texts, and it would make life easy to just pop in and delete them without having to go get my phone.
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