I've run into issues importing contacts using the exported file from the CRM being used. Those issues aside, it seems like the import process for contacts should include an undo option. In other words, if the import has unintended results, you should be able to revert. In addition to this necessary feature, I want to echo…
Many other apps with text/chat features allow you to search in old messages for keywords but there is no search feature on GoTo. It makes it really hard for us to find old messages from current clients. "Which client said they needed X? When is client Y coming in? When did client Z last reach out?" We were able to do…
Hello! I’m new to developing with GoTo and would like to know if it’s possible to sync GoTo Connect contacts with another CRM using the API. The idea is: when a client sends a message, GoTo would trigger an API call to the external CRM to create a new lead (using its “Leads” endpoint). We’d also like to link the contact in…
In the Activity reports can we please have the duration updated from seconds to minutes?
The admin's should be able to set or change a users password from the admin portal.
It would be very useful to allow me as a super admin to click on a user and be able to open their app.goto.com page to run test and make changes for the users.
I had a customer ask me to suggest a feature for call screening. They want an option to screen BOTH the name and then a reason for the call.
Could GoTo Connect please implement "Branded caller ID" by way of Rich call data? https://www.ietf.org/archive/id/draft-ietf-sipcore-callinfo-rcd-05.html This would allow clients to add their logo/other information to their outgoing caller ID to provide more context/distinguish their calls from spammers/illegitimate…
Arrow button for the next user should be stationary and should not change location based on how long the name is. It would be helpful to be on both the right and left side of the screen. Its very annoying if I need to skip a few users but I have to keep moving my mouse to a slightly new location to the next over arrow…
I am trying to get a call report of calls taken at each extension. When I run the reports the numbers are WAY off. I assume they are counting calls to a ring group that are answered elsewhere. That doesn't do much good. Am I missing something to get a report of just the calls the extensions answer.
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