Hi, To prevent misuse and protect end-users, we’re updating unattended installer renaming rules. The installer name must start with LogMeInResolve_Unattended or LogMeInResolve: Note: If your account has less than 150 endpoint licenses, the suffix rename is limited to 5 characters If your account has 150 or more endpoint…
Your workflow is only as strong as the tools powering it — and we want to make sure LogMeIn Resolve fits seamlessly into yours. Take our 5–7 minute survey and help shape the future of Resolve's integrations. After completing the survey, you’ll have a chance to win one of five $50 Amazon gift cards. Your responses are…
Each month Join us for a concise, demo-led session where we’ll showcase the freshest features released in the last month within LogMeIn Resolve – our all-in-one IT management and support solution. What to expect: Quick Dive: In just 30 minutes, we’ll walk you through the most exciting updates and provide a glimpse into…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDT A GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi, As part of our ongoing commitment to security, stability, and platform reliability, we are asking all Resolve customers to update to the latest version of the Resolve Desktop Console by March 31st. After this date older versions will no longer be supported. If you are using: Desktop Console version 1.15 or earlier…
In GoToAssist v4, when you click on the CTRL-ALT-DEL button, the UI prompts for the use of stored credentials (if present) when the computer is locked, or no one is logged on at all. I think this functionality should be incorporated into GoToResolve. As it stands, you have to disconnect, and then reconnect, the remote…
Sorry if this has been covered already, but I'm not clear after watching the video on how you are supposed to know that a device has triggered an alert- if you have NOT chosen to get email notifications? I tried setting up an Alert so I would be notified when certain devices come online by using the Connection status…
Hello, We are new to GoTo Resolve. We are testing the instant support with the URL to user (via Teams), the application (exe) downloads, but the standard domain user is prompted for elevated privilege to complete install. Being remote, we do not have access to the elevation prompt and not on a Teams screenshare either. Is…
We would like a supported method for forwarding Goto Resolve events to our Sentinel instance, so that our security operations center can see events such as unattended access and background access. We would like a configuration option within Goto Resolve so that there's a "four eyes" type mechanism for sensitive actions,…
GoTo Resolve client download is being deleted by updated versions of WIndows Defender immediately upon download. Anyone else experiencing this? Probably being flagged by reputation based protection features. Clients I have witnessed this for have been using Chrome with no extensions to download the file. And it doesn't…
Hello everyone, I had configured GoTo Resolve on Teams a month before going on vacation, and strangely, upon my return, I no longer had visibility of “My Tickets” from the GoTo Resolve application in Teams. I get a message indicating that I haven’t configured any service in GoTo Resolve, even though I have configured…
Hi everyone, Im currently facing an issue with emails forwarded via HelpDesk (LogMeIn) in my Office 365 environment. I have already added the SPF record (v=spf1 a:spf.gotoresolve.com -all) to my domain DNS, but the emails are still flagged in Outlook with the warning: “We can’t verify that this email came from the sender,…
Hello, I am new to GoTo Resolve. We are moving away from Connectwise Automate. But, Connectwise has a very useful backstage that opens a limited GUI without user consent or awareness to run basic Windows functions like a terminal or even Computer Management to reset a local administrator password. I see there is a Remote…
when using the terminal function, if you make a spelling mistake and correct it, the original characters are sent through, but the screen shows the amended text, and obviously the command doesnt run correctly.
Is there a possibility to use any way of kiosk mode with goto mdm? Like without any side additional applications, only by installing mdm agent and activating the kiosk on device? And if not, will it be planned for future features development ?
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