I've noticed that my instance of GoToResolve does not pick up any of the duplicate device records in Inventory, even after manually syncing managed devices. Unfortunately, this has led to a VERY cluttered inventory list that I have to clean up by going into old device records and moving all important information over into…
When you have a system that you want to reset or otherwise reinstall the operating system on, once GoTo Resolve is re-installed this shows up as a new "device". The old device record and associated inventory record still exist. If you delete this old device record and initiate a sync, it will not connect the new record to…
I reached out to support already, and they directed me here. A few weeks ago, we noticed that URLs are being filtered out of tickets when they’re emailed to end users and support staff. While I understand the security reasons behind this, the message simply says “to see the links, open the incident details page” without…
Can this feature be added please. Our end users would like to have the cc option when creating tickets as they sometimes want to add other members of their team in there for visibility. At the moment only an agent can add a cc to a ticket but having the end user being able to add a cc would be a good feature.
The ability to ignore or disable specific updates would be nice. We currently run Windows 10 machines as we are in the process of testing Windows 11 and it has become more tedious to send out OS updates because I have to individually select all of the updates and then unselect the Windows 11 update. This isn't a problem…
It would be useful if on the Helpdesk listing of tickets in the tab view it would display who the ticket is assigned to. That would allow the techs to easily see their tickets.
We are currently migrating from Central to Resolve, using unattended in both cases. One difference that we've noticed is that if a computer is rebooted to finish updates and it goes to the black screen that says please wait with spinning logo (either right before the reboot or right after), Central shows the computer as…
Hi, It would be nice to be able to customized the welcome email of a new ticket. Be able to edit with our company logo and our own welcome text.
When deleting/removing devices, it would be helpful to have a prompt to enter the word DELETE and list the total number of devices that will be deleted upon completing the prompt.
It would be beneficial to have an option to set 'x' amount of days a ticket automatically moves from Resolved to closed.
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