It would be incredibly helpful to be able to copy/paste complex passwords at the user login screen(s). Currently we're unable to copy a password (from our password management program) and paste it into the password field because Window's doesn't allow that. In many remote support programs I've worked with, the option…
It should be possible to send the text I have on the clipboard to a specific field on the remote computer I am using. For example, when I switch users, I have to manually type it, which is very tedious, especially for long passwords. I should be able to send that text through an option to avoid typing it, something like…
Hi, it would be very useful if a scheduled update action or something else was also visible from the device dashboard, maybe with a small red dot see screenshot, regards
Would be good if you could show when a device is pending a reboot. Even better would be the ability to see this status and trigger a Remote Execution to kick off a Forced Reboot via PowerShell.
I constantly have to keep changing filters on the Helpdesk to filter out closed and resolved tickets. By default you should only be looking at tickets that are currently open. I have no clue why this system defaults to all tickets.Please at least make filters persistent/sticky, so that once I have filtered the dashboard…
Please include a report that shows every device inside a tenant or a group and provide score or status of each device under antivirus, updates, alerts received. Currently all devices in the group are together in the report and I can't show the customer which devices are having issues and which one not. The main idea is to…
The filter should have mine and unassigned, because whenever I need to see my and the new unassigned tickets the only chance is not to have a filter, but like this I see all my colleagues tickets. if I want to see mine I can't see the new ones anymore, because it is filtered to my name only. This is a must on a ticketing…
Is there a way to get a slider bar for the left side where the dashboard and other tabs are? While using a laptop without a mouse there is no way to scroll up and down if you are connected to multiple pc's. I struggle with this every time I try to work on multiple pc's. Thans
We have devices with antivirus alerts which Resolve flags as critical. At times the file that caused the alert is deleted, and Symantec Endpoint Protection can no longer act on it, and the alert in Resolve cannot be cleared. The only solution I found is to delete and reinstall SEP. I would like there to be a way in Resolve…
I understand that Resolve was technically another product before it became GoTo/LogMeIn Resolve, but one of the most useful additions would be to have centralized user management between the products, right now they are divided but we have noticed there are somethings in the DB end that seems to sync between users that…
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