We are currently migrating from Central to Resolve, using unattended in both cases. One difference that we've noticed is that if a computer is rebooted to finish updates and it goes to the black screen that says please wait with spinning logo (either right before the reboot or right after), Central shows the computer as…
Hi, It would be nice to be able to customized the welcome email of a new ticket. Be able to edit with our company logo and our own welcome text.
When deleting/removing devices, it would be helpful to have a prompt to enter the word DELETE and list the total number of devices that will be deleted upon completing the prompt.
It would be beneficial to have an option to set 'x' amount of days a ticket automatically moves from Resolved to closed.
It would be incredibly helpful to be able to copy/paste complex passwords at the user login screen(s). Currently we're unable to copy a password (from our password management program) and paste it into the password field because Window's doesn't allow that. In many remote support programs I've worked with, the option…
It should be possible to send the text I have on the clipboard to a specific field on the remote computer I am using. For example, when I switch users, I have to manually type it, which is very tedious, especially for long passwords. I should be able to send that text through an option to avoid typing it, something like…
Hi, it would be very useful if a scheduled update action or something else was also visible from the device dashboard, maybe with a small red dot see screenshot, regards
Would be good if you could show when a device is pending a reboot. Even better would be the ability to see this status and trigger a Remote Execution to kick off a Forced Reboot via PowerShell.
I constantly have to keep changing filters on the Helpdesk to filter out closed and resolved tickets. By default you should only be looking at tickets that are currently open. I have no clue why this system defaults to all tickets.Please at least make filters persistent/sticky, so that once I have filtered the dashboard…
Please include a report that shows every device inside a tenant or a group and provide score or status of each device under antivirus, updates, alerts received. Currently all devices in the group are together in the report and I can't show the customer which devices are having issues and which one not. The main idea is to…
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