Hi, I have worked with other RMMs, and I had the ability to uninstall applications remotely, are you planning this feature? It would be a great help. Thanks, regards Cristiano
We would like to see improvements to the "Manage users" section of the Helpdesk located under the "Submitted by" drop down. One, that is the only place to access that managed user list. That should be centralized somewhere not just there, and we are not able to edit the user once they are created here, can only delete them…
I would like to suggest the addition of workflows or approval flows for tickets. User requests a new device. Request goes to Manager. Manager can then approve or deny a request. Leaving notes for each response. Approval sends ticket to IT for fulfillment. Deny sends ticket back to user as closed with explanation.…
Is the ability coming for users who are remotely connected to a machine at work through a Goto Resolve remote session to print back to their local printer at their home office or offsite location?
With Helpline, would there be an option for Admins to customize messages for the end users to read prior to requesting assistance, such as "Please make sure you have rebooted your device first"? It could live on top of the request box, in bold letters if possible. #helpline #featurerequest
Hi I'm a service desk analyst and I use GoTo every day many times running many sessions. Sometimes you have to wait for the user to connect to the launched session for a while, before they join or accept the invite. It would HELP MASSIVELY if there was an IDENTIFICATION of some sort (a pc name or email address ) of the…
I can't "Install all updates" at the moment as that would potentially install Windows 11 on devices I do not want it on yet. Same for the update to 22H2. I'd like those updates, due to the long restart, to be managed. But they are bundled with the security updates, so I need to manually go in to every PC to release just…
On the Software Updates screen a button or option for scanning the devices again for updates would be helpful for the devices that are not reporting. This could be separated one for Windows Updates/optional updates and one for application updates.
The Custom Fields are great, but it would really be helpful for the End User to be able to see and input information into custom fields as well. Being able to set which field is required would be a great addition to that as well. An example would be that in our school district, we have multiple sites and have teachers…
It would be nice to have a report for alerts that you could run to see which pc's are on the alert. I have a report setup to show pc's with 5gb or less hd space. I have to thumb through all of the alerts to find which pc's are on it. It continually throws alerts until you acknowledge them and then you don't get alerts…
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