The filter should have mine and unassigned, because whenever I need to see my and the new unassigned tickets the only chance is not to have a filter, but like this I see all my colleagues tickets. if I want to see mine I can't see the new ones anymore, because it is filtered to my name only. This is a must on a ticketing…
Is there a way to get a slider bar for the left side where the dashboard and other tabs are? While using a laptop without a mouse there is no way to scroll up and down if you are connected to multiple pc's. I struggle with this every time I try to work on multiple pc's. Thans
We have devices with antivirus alerts which Resolve flags as critical. At times the file that caused the alert is deleted, and Symantec Endpoint Protection can no longer act on it, and the alert in Resolve cannot be cleared. The only solution I found is to delete and reinstall SEP. I would like there to be a way in Resolve…
I understand that Resolve was technically another product before it became GoTo/LogMeIn Resolve, but one of the most useful additions would be to have centralized user management between the products, right now they are divided but we have noticed there are somethings in the DB end that seems to sync between users that…
Hi, I have worked with other RMMs, and I had the ability to uninstall applications remotely, are you planning this feature? It would be a great help. Thanks, regards Cristiano
We would like to see improvements to the "Manage users" section of the Helpdesk located under the "Submitted by" drop down. One, that is the only place to access that managed user list. That should be centralized somewhere not just there, and we are not able to edit the user once they are created here, can only delete them…
I would like to suggest the addition of workflows or approval flows for tickets. User requests a new device. Request goes to Manager. Manager can then approve or deny a request. Leaving notes for each response. Approval sends ticket to IT for fulfillment. Deny sends ticket back to user as closed with explanation.…
Is the ability coming for users who are remotely connected to a machine at work through a Goto Resolve remote session to print back to their local printer at their home office or offsite location?
With Helpline, would there be an option for Admins to customize messages for the end users to read prior to requesting assistance, such as "Please make sure you have rebooted your device first"? It could live on top of the request box, in bold letters if possible. #helpline #featurerequest
Hi I'm a service desk analyst and I use GoTo every day many times running many sessions. Sometimes you have to wait for the user to connect to the launched session for a while, before they join or accept the invite. It would HELP MASSIVELY if there was an IDENTIFICATION of some sort (a pc name or email address ) of the…
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