I can't "Install all updates" at the moment as that would potentially install Windows 11 on devices I do not want it on yet. Same for the update to 22H2. I'd like those updates, due to the long restart, to be managed. But they are bundled with the security updates, so I need to manually go in to every PC to release just…
On the Software Updates screen a button or option for scanning the devices again for updates would be helpful for the devices that are not reporting. This could be separated one for Windows Updates/optional updates and one for application updates.
The Custom Fields are great, but it would really be helpful for the End User to be able to see and input information into custom fields as well. Being able to set which field is required would be a great addition to that as well. An example would be that in our school district, we have multiple sites and have teachers…
It would be nice to have a report for alerts that you could run to see which pc's are on the alert. I have a report setup to show pc's with 5gb or less hd space. I have to thumb through all of the alerts to find which pc's are on it. It continually throws alerts until you acknowledge them and then you don't get alerts…
When logged into an Unattended Session, the client Server Name is displayed if you mouse over the Session Info on the left side ribbon or is always visible if you expand the left side ribbon. We support multiple remote clients and our team is itself comprised of support techs working remotely. 1. It would really be helpful…
When linking a previous remote support session to a helpdesk ticket, it would be beneficial to have a preview feature available before attachment. Additionally, a filter to exclude Unattended sessions from the list, ensuring only Attended sessions are displayed, would enhance usability. Implementing these features would…
Please include the option for the name of the technician to appear when they are connected to a remote session. Currently, when we want to connect, we have to internally validate who the person is to approve access. With this option, we could easily identify who the person is and contact them directly.
Would like a way to be able to keep a view in Helpdesk. Would be a nice feature to be able to come out of editing a ticket and not have to switch back to 100 per page and sort by "Assigned To" ever time.
It would be beneficial for agents with the Member role to have visibility into support sessions linked to a ticket they are working on, even if the sessions were attached by another agent. This access would remain private, as agents would only be able to view sessions that were specifically linked to the ticket.
When closing a ticket, there should be a setting that requires an agent to enter a comment to work as a gatekeeper. This permission could be added to the helpdesk service configuration options. Thank you. #ticketing #helpdesk
It looks like you're new here. Sign in or register to get started.