When logged into an Unattended Session, the client Server Name is displayed if you mouse over the Session Info on the left side ribbon or is always visible if you expand the left side ribbon. We support multiple remote clients and our team is itself comprised of support techs working remotely. 1. It would really be helpful…
When linking a previous remote support session to a helpdesk ticket, it would be beneficial to have a preview feature available before attachment. Additionally, a filter to exclude Unattended sessions from the list, ensuring only Attended sessions are displayed, would enhance usability. Implementing these features would…
Please include the option for the name of the technician to appear when they are connected to a remote session. Currently, when we want to connect, we have to internally validate who the person is to approve access. With this option, we could easily identify who the person is and contact them directly.
Would like a way to be able to keep a view in Helpdesk. Would be a nice feature to be able to come out of editing a ticket and not have to switch back to 100 per page and sort by "Assigned To" ever time.
It would be beneficial for agents with the Member role to have visibility into support sessions linked to a ticket they are working on, even if the sessions were attached by another agent. This access would remain private, as agents would only be able to view sessions that were specifically linked to the ticket.
When closing a ticket, there should be a setting that requires an agent to enter a comment to work as a gatekeeper. This permission could be added to the helpdesk service configuration options. Thank you. #ticketing #helpdesk
Would like to filter all Helpdesk services open tickets , in progress, and on-hold for all Technicians, and also for just myself on same screen.
Hello, a crucial feature of an RMM platform is the ability to create cloud monitors. This is an absolute must for an MSP to monitor the WAN connectivity at client sites. This feature is completely missing in the RMM platform, making it a deal breaker for us, and I would assume all MSPs. Please add cloud monitoring to the…
Just migrated to Goto Resolve from N-Able and after the migration found that session recordings are turned on by default. It would be nice to have the ability from the reports page to be able to delete any or all of the recordings instead of having to utilize an API to delete the recordings or wait 90 days for them to…
Like GoToAssist, it would be nice to have the ability to leave a GoToResolve icon on the desktop for those devices that don't utilize the unattended installer option.
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