A few months ago I spent weeks trying to get approval for SMS for an additional phone number to my account. Despite our best efforts in making all the suggested changes, we continued to get rejected until I posted a message on this board and someone helped us out with gaining the approval (thank you!) We are now facing the…
Can't stand the AI review and the SMS registration error loop I'm stuck in. Multiple submissions for SMS and the same error keeps popping up saying that I need to provide instructions in the opt-in form for the privacy policy. I don't have an opt-in form, and I had linked the privacy policy next to the opt-in instructions…
Hi, We currently have an account on Grasshopper with a toll-free 855 number. Outside of Grasshopper, we are still paying for a landline number (Telus) that we forward to that 855 number in Grasshopper. We are paying Telus to maintain that landline number and to forward it to Grasshopper. * Can I transfer that local number…
Hello! I see no option to add a question so I am asking here. We only send text messages to our employees. To notify them about training due, payroll changes etc. How do we opt out of registering? Employees agree to text messages on their employment applications. Once they leave company, they are removed from the messaging…
My team just ran into a bottleneck that means Grasshopper can only be used by my business (up to 7 employees). After that there are severe limitations and we are forced to find another phone provider. Here's why... Background: For years, we have had problems with calls via Grasshopper not answering when we press "1". After…
Hi, I've been trying to do the SMS verification with my canadian corporation. I updated all the errors but now it's just stuck at the unverified stage and it not even going in the pending mode. What can I do? Support is really hard to reach from Canada as there is only a US number. Thank you, Justin
I have submitted our verification request for SMS probably a dozen times and it keeps getting denied. The last couple times it does not show it as pending it automatically says denied. I really need to get back our ability to send texts. I thought I had all this taken care of last year when it all started, but suddenly…
Hi, please help me, one of my numbers in grasshopper doesnt reviece call and text message
We just recently signed up to use Grasshopper for our small business as many of the services provided are an absolute upgrade over what we had before but we've had an issue with sending and receiving sms messages and images. This issue has been occurring with both messages between employees and more importantly, messages…
For months now we've had an issue where text messages flat out disappear within grasshopper. It started with when you would tap on notifications of a text message, it would bring up the text chain, but the message from the notification would not appear withing the conversation. This would force us to request the sender to…
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