Hi everyone I’m running a small support team on Grasshopper and need help figuring out basic call-center style reporting. We’ve got a single toll-free number that blasts out to ~10 employee extensions (plus a Sales ring-group as overflow). I can export the raw “Call Activity” CSV, but I’m struggling to turn that into…
Hello - first time messaging in this community. I had tried - to no avail - contacting support within grasshopper but AI kept providing the same unhelpful response both on the phone and from my account. I have been a client with grasshopper for a decade now and had no issues registering my business # for SMS a couple years…
Hi, Do we need a landline number to use Grasshopper or can we actually just pay for a number in Grasshopper? Feels like it could be our current situation. We are wondering if our 855 number is linked to any landline number or is it totally self existing? How can we find out? Thank you.
Hello! We recently transferred from Index (Sideline) to Grasshopper and we are still learning the system as it much different than our old system. We LOVE that we have the ability to see which each person is doing and the ability to transfer calls. We are a local, small business - It is preferred to have a live person…
Hi, I was wondering how do we know if we have the capability to handle several callers at the same time? Is it an option we need to add? Can we transfer the second caller to another extension / number / colleague, etc. so that it doesn't ring as busy? Is that the Call Blasting option ? Never miss a call by ringing each…
Does the Windows app store the ringtone file locally? If so, where?
We are having trouble calling back numbers that called us and we've spoken to. Is there a easier way to view the last person one employee spoke to? While on the phone, a few other calls may have come in, so it gets lost in the list. We have two company extensions that ring multiple numbers - is there a way to view only…
Hello - First time submitter. My initial campaign was rejected and I received a email to make corrections. I selected the edit button, made the changes, then submitted it (multiple times). That being said, the status did not change back to 'In Progress' or 'In Review' nor was there any confirmation that I submitted…
We are getting a pop up message on our iPhones today that say to "Set Grasshopper as your default call redirecting app" and "Can't complete call" because "Grasshopper must be set as the default call redirecting app to make outbound calls." We received no information from GH about this (which is very frustrating). If we set…
When a call comes in and forwarded to my extension and my cell phone rings, it shows our Grasshopper number in the caller ID. Can this be changed to show the incoming caller's ID number?
It looks like you're new here. Sign in or register to get started.