Hello! We recently transferred from Index (Sideline) to Grasshopper and we are still learning the system as it much different than our old system. We LOVE that we have the ability to see which each person is doing and the ability to transfer calls. We are a local, small business - It is preferred to have a live person…
Hi, I was wondering how do we know if we have the capability to handle several callers at the same time? Is it an option we need to add? Can we transfer the second caller to another extension / number / colleague, etc. so that it doesn't ring as busy? Is that the Call Blasting option ? Never miss a call by ringing each…
Does the Windows app store the ringtone file locally? If so, where?
We are having trouble calling back numbers that called us and we've spoken to. Is there a easier way to view the last person one employee spoke to? While on the phone, a few other calls may have come in, so it gets lost in the list. We have two company extensions that ring multiple numbers - is there a way to view only…
Hello - First time submitter. My initial campaign was rejected and I received a email to make corrections. I selected the edit button, made the changes, then submitted it (multiple times). That being said, the status did not change back to 'In Progress' or 'In Review' nor was there any confirmation that I submitted…
We are getting a pop up message on our iPhones today that say to "Set Grasshopper as your default call redirecting app" and "Can't complete call" because "Grasshopper must be set as the default call redirecting app to make outbound calls." We received no information from GH about this (which is very frustrating). If we set…
When a call comes in and forwarded to my extension and my cell phone rings, it shows our Grasshopper number in the caller ID. Can this be changed to show the incoming caller's ID number?
I am trying to resubmit the application after getting everything sorted out with our webpage. However I went to try to submit and realized it adds an image after every submission and sometimes after editing a different section of the application. If a way to remove images could be implemented would be very helpful, or a…
I'm currently waiting for a rep - after 45 minutes. This is the fourth or fifth time my registration has been turned down. This is the third time I'm going to speak with a rep - which is two times too many. Does anyone know how to accurately do the SMS registration because whoever they have answering the phones does not…
Should not be this hard. Switched to grasshopper from another provider, kinda disappointed, I know that it's a mandated program registration- but for a small business this has been a nightmare and a loss of business. At least with my previous provider, I was still receiving the inbound texts. I have spent hours in this…
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