The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
I've run into an issue that started late last week where I am able to establish a connection to a remote computer using Connect on LAN, however when I try to start the Remote Control Session, it shows the Connecting... dialog for about 20 seconds and then that fails and kicks me back to the previous screen. I can access…
HAVE BEEN USING LOGMEIN FOREVER ALL OF A SUDDEN WHEN I TRY TO CONNECT FROM MY REMOTE AT HOME HOST COMPUTER ON LINE BEFORE CONNECTION ATTEMPT TRY TO CONNECT AND GET ERROR CODE 10054 AND HOST COMPUTER NOW SHOWS IN SESSION BUT NO CONNECTION. I CAN CONNECT FROM OTHER REMOTE COMPUTERS BUT NOT MY HOME COMPUTER ???
Has anyone seen recently where you go through all the steps to get connected, the user accepts the final prompt and the screen share never fully completes? To be clear this is not a elevation of prompt issue. I have connected with Zoom to see the screen while we are initiating the last step, clicked ok, and it simply never…
trying to do explains videos for our mobile product, when screen recording there are 2 options for highlight the mouse pointer that is great, but when using them, I can not press anything in the screen, I need to unselect the highlight and then press in the screen, this is a REALLY needed feature, a highlight pointer that…
What's the difference between 3560-CX WS-C3560CX-12TC-S and WS-C3560CX-12PC-S ? Compared those two Cisco 3560-CX switches, the big difference between them is Cisco Catalyst 3560-CX WS-C3560CX-12PC-S has PoE function while 3560-CX WS-C3560CX-12TC-S doesn't.
Hi, Im sitting within my organisation trying to access an end users laptop and keep getting redirected to a complete random host somewhere out there on the interweb. Has anyone else experienced this?
Hi! I have a question regarding remote access: today IT asked me to access "secure.logmeinrescue.com/", to enter a code they gave me and to download a file. After they managed to solve my problem, the file I downloaded was gone and out of nowhere I had "logmein123" marked as a bookmark on the chrome browser. I'm wondering…
I loaded Logmein Pro on a machine and then tried to contact it using Logmein Rescue. I get as far as UAC are active, Do you want this app to make changes and then nothing? I'm wondering if the 2 use some of the same features that prevent the other from working. I've use a similar setup using GoToMyPC wit no problem. Help…
Greetings. when I connect to a user's machine and the user account control pop up appears, I cannot see it and it is vital for me since that is where I must place my administrator credentials to be able to carry out most of the support functions. What type of session or option should I activate to be able to see this…
Hi, I'm a test taker, and I recently was unable to open the LogMeIn Rescue applet (Version 7.50.435) on a MAC computer (OS: Big Sur, Version 11.0). I was online with a LMI support expert for around 2 hours and had to reschedule my exam due to these difficulties. Could an expert or someone who has resolved their issue on…
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