Your workflow is only as strong as the tools powering it — and we want to make sure LogMeIn Rescue fits seamlessly into yours. Take our 5–7 minute survey and help shape the future of Rescue's integrations. After completing the survey, you’ll have a chance to win one of five $50 Amazon gift cards. Your responses are…
Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Unable to control IOS mobiles using logmein Rescue but we are able to control Android devices.
I have updated to the 7.5 yesterday and it is terrible! It has rendered my Logmein Rescue unusable! The crazy part is, it said it would decrease lag, and it actually made it so laggy that I cannot do anything for my customers. So far, on four different sessions, I can see the customer moving their mouse, and they are…
When I'm requesting access through the Rescue client, the app freezes and I have to go to task manager to stop it. It was working fine until yesterday, and then it just quit connecting to remote PCs. When I press the button for the remote user to accept the connection, it freezes. I've uninstalled the client, installed…
With the new update to version 7.5, our LogMeIn Rescue Technician Console sessions are not working as smoothly or efficiently as previously. We have several staff members using the program to remotely connect to client computers and what's happening is the following: the remote session does not connect as quickly as prior…
Since almost the end of last month, all our Techs have been experiencing issues staying connected. It appears that once the PC reboots, or if you switch users you will lose connection to the target. This is happening on version 7.12 / 7.33 and the newer version. This has to be something that Microsoft have implemented that…
Hi, Currently planning to use Rescue with our Active Directory. The setup we have is a local on-premise AD, synced to Office 365 using AAD Connect. I want to avoid any form of setup of Logmein Rescue on-premise and therefore was looking to set automatic user provisioning directly from Azure AD, using this link:…
So with the latest version of LogMeIn I noticed a bug that makes logging into users terminals a longer process. When I provide the 6 digit code The user enters it, downloaded the executable We put in the admin name / password Users click Ok / Agree to pop ups on their end Then I click on 'Launch Remote Control Session' It…
intentionally my employees change the status to away What can I do to stop this? when my employees are away, my customers cannot get help
error to copy and paste (CTRL + C, CTRL + V), inside the chat text box, the pasted content does not respect the course position and is always sent to the beginning of the sentence. crtl+c - crtl v rescue(7.50NEXT) error Video
Hi, I have a similar issue to previously referred issues with wrong time zones in confirmation e-mails. We have the GTW form embedded into the website. But the form shows a different timezone than it should be based on the visitor's location. The screenshot was taken in the correct time zone (EDT) by one of the global…
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