The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Hi, I have a similar issue to previously referred issues with wrong time zones in confirmation e-mails. We have the GTW form embedded into the website. But the form shows a different timezone than it should be based on the visitor's location. The screenshot was taken in the correct time zone (EDT) by one of the global…
Hello, When I remote control a customer's mac running macOS Catalina, I can see background, top bar and LMIrescue window but I can't see all other windows on Mac. In June, before the last macOS Catalina update , your article How-can-I-remote-control-a-customer-s-Mac-running-macOS-Catalina worked well for Catalina. But now,…
Logmein Technician Console used to work fine, until it recently updated. Now every time I click Start Session, the session disconnects. This happens whether I connect to a PC or mobile phone. I've tried uninstalling / reinstalling / rebooting, but the issues perisists. Any one know of a fix? ---------------- 16:13…
When using the Active Directory integration with LogMeIn Rescue, once you disable any user in the Active Directory, it automatically is disabled in LogMeIn Rescue as well. But once we enable the user in AD again, the user isn't enabled automatically in LMI Rescue, which makes the need to enable them manually in the LMI…
With the upgrade to macOS Monterey 12.3 Apple removed Python from the OS, specifically Python 2.7 which apparently the LogMeIn Rescue Technician console requires. Doing a manual install of Python 2.7 doesn't fix the issue even though the path to the version LMIR seems to want does exist. Launching the Technician console…
Hello Community, One of our clients are facing error : Start Console communication error . error code(07) Last error (0) while accessing LMI. Environment is : LMI is deployed on Citrix environment . Users are able to login to Citrix and then launching LMI , application is getting launched but after entering credentials…
Is it possible to use an attended version of Rescue Technicial console to view the same system. I am passing some responsibilities to another engineer and we are both field engineer covering multiple remote systems. The hand off with the remote sessions will be smoother if we can do them together. Is this possible? I have…
I can transfer files back and forth from computer to computer but don't see my desktop applications on my hosting computer. J.
we are having issues sending CTRL+ALT+DEL to clients controlling with LogMeIn Rescue Our version is 7.12.3325, which states it is up to date
I have several servers configured for unattended access and am having difficulty with LMI logging out of windows instead of just locking the console when disconnecting. Has anyone found a way to stop this behavior, or a workaround?
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