The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
When users on this OS attempt to accept the EULA, it forces them to scroll to the bottom so that the Accept button will "light up," but it never does—Even though they've bottomed out the scroll bar.
I am trying to access one of my host computers. when I log in I get the 3 computers are online but when I click on one of them I keep waiting for ages and then it comes up with a message saying please check your internet connection and try again. I know my internet connection is fine as I can connect to a different host…
My company has been using LMI for quite some time and there is an issue that happens occasionally on user's PC. During remote session, the user's keyboard will be in a permanent num lock whereby some of the alpha keys will be converted into numbers. This occurs during and even after exiting the LMI session. This can only…
Please add a feature to enable shared screen to control mouse & keyboard. I am the technician and I share my screen with someone else. Allow them to run the mouse and keyboard. Your other products, such as GoToAssist, allow for that. We are now using logmeinrescue instead and we've lost that functionality in switching…
I'm not sure if this makes sense since I don't know what difference there is, if any, between LogMeIn Rescue and LogMeIn Rescue Enterprise. At our company we have LogMeIn Rescue up and running and have a lot of support staff setup with access to it. I can access our Admin Console at both of the below links and get the same…
I spent 2 hours giving the community a way to connect to the logmein rescue console using there mac and someone took down my post as spam. That is the most hurtful thing I have experienced here. Like what the hell? I literally found a way to use the logmein calling card for macs and instead someone takes down my post?…
Ok ... so today I installed for the first time LogMeIn Hamachi on my new PC . All good ,I passed the installation part then Hamachi opened automatically ,I clicked the power button than an error ocurred when I tried to log in ... I took a screenshot of the problem and it's right here : http://imgur.com/bauOMKn . Any help…
I just received 2 emails with the above Heading @sunday, August 29, 2021 at 9:27 AM EST & 9:26 Both appeared to contain the same information and state :- "If it wasn't you, don't worry. We blocked the attempt, but you should log in to your vault and change your master password under Account Settings." But I appear to be…
When remoting into Server 2016, I setup Unattended Access with the Customer. I selected the option for access to be "At Setup" and the User who is a Local Admin on the computer entered his credentials. When I go to connect to the Server using unattended access, those credentials are not passed to the Login Screen. My…
Hi, can I know how much time I have to wait if I entered wrong password too many times. Know I remember My Pwd but cant connect to my PC... ThX lp
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