The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Hi! Just created a user and log in here to say: your logout feature is **bleep**ing annoying. I'm in IT and unfortunately HAVE to use this software to work with remote users. I don't understand why on users that needs this **bleep** open and connected all day the **bleep**ing app closes and DO NOT have an option to keep…
I have no idea where else to post this, so will do it here. Recently got a large .avi file (video) which I have tried to play on several video players (WMP, DivX, Camtasia Player, etc.) and they all play only audio with black screen -- and all say it needs "Logmein Video Decoder" ... after an hour or so of searching Google…
Hi，my friend encountered some problem during her toefl home edition test. She can’t run the program when she clicked logmein app, and she has tried to reinstall the app. Eager for help, asap!
I have been trying for 2 months to get a quote so that the business office can process our renewal for log me in rescue... The sales guy from last year will not return my calls/emails, the guy who billed us last year, his phone box is full and it disconnects me, email support has been unhelpful, they referred my case to…
I cannot connect via RDP or PING from my home PC to my main office PC, but I can connect via RDP to a second computer at my office and from there PING to my main office PC. Also, I can connect from my home PC to my main office PC using LOGMEIN. It's really making my work frustrating for a client of mine at maheenandco.…
While trying to use the Integration - LogMeIn Rescue > Token Setup, on submit receive error: Read operation against 'oauth_entity' from scope 'x_lomei_logmein_re' has been refused due to the table's cross-scope access policy
I have just installed a trail copy of Logmein Rescue. However when I launch it it starts & immediately logs out with the message Technician Console has been closed Your session has timed out or somebody has logged in using these credential from another browser What is wrong here? I have used the same email for the Rescue…
Hello, we are using LogMeIn 7.12, is there any way to run the tool as admin to better support users that are missing admin rights? edit: nevermind, i managed to do it by running it with my admin credential when prompted.
Hi, I recently used MacKeeper and got about 15 minutes deep into someone having access to my computer over LogMeIn Rescue before realizing “hey wait, this is sketchy”. I closed the connection and ended the session, and I think I uninstalled all of the related software. I can’t find any MacKeeper, Krom, or LMI Rescue files.…
I was wondering if was there a possibility to add date/time stamps on Rescue Lens photos. When saving screenshots, we can have that info in the file name/info, however some clients saw the need of having it on the picture itself. When taking printscreens for audits, for example, that would be really helpful. Regards,
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