The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
I am wondering if anyone knows if logmein will support VR devices in the future? With the release of the quest on the horizon, I think it would be a great option to be able to remotely access and view VR devices, like the quest, as they will have more use-cases than just videogames.
I am working on a MAC, connected to a PC and I can do almost everything except remotely log on to the computer. I have tried almost every combination of control, option, delete (I have 2 of those buttons on my MAC keyboard) adding the command button, the right arrow botton, and esc button to various combined attempts.…
Can someone please tell me the exact price for buying a LogMeIn Rescue Subscription and also the number of concurrent sessions that can be used?
Starting recently, our users started to see a popup message in LogMeIn rescue saying "Hello World..." It pops up briefly then goes away. Is this new? Something we should take note of?
Greetings and Salutations! When I am in the office, I am able to use Rescue to remote to computers on the network with my domain credentials without any issues. However, when I am working from home and connected to my office network via FortiClient VPN, Rescue will show the computer name in the list and allow me to attempt…
Help
Hi all I recently connected to a Windows 10 Enterprise machine that is on the domain. I captured the persons password so that i could perform unattended reboots. Since closing the session, every time the person reboots their laptop, Windows logs them on automatically without them having to enter a password. I deleted the…
Since the Samsung S5e tablet and S10 phone came out, we have not had any success with using mobile rescue with them. It looks as if it will work on the tablet and phone side, but the screen does not display once "on" the device and then when trying to remote control to it, the screen is completely white. We use Sophos for…
Hi everyone, I need to get a remote support session from Mcafee, they use LMI rescue, but each time I download the applet they send me the link for it won't run They sent through instructions regarding adding LMI to the accessibility section in Privacy and Security, but still it won't run. Their answer is that there must…
Hello, I was going to take a TOEFL exam on my Mac computer running latest Big Sur 11.2. TOEFL exam is held by ProctorU.com which asked me to install a file named Support-LogMeInRescue. My computer asked for a permission to run this application, I prompted, and then nothing happens. The installation does not proceed.…
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