Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
In English Hi! I have a customer who needs to send technical reports and when he is going to export, there is no option to export to PDF, only in HTML. Can we enable the option to export to PDF? Follow step by step: LOGMEIN RESCUE When the customer accesses the REPORTS Menu Report Type Session When you select the time…
I have been using Logmein with my macbook (2015 macOS Sierra 10.12.6) while working remotely. At work, I have a dual monitor HP EliteDesk 64bit operating system - Windows 10 Pro. When I work remotely on my macbook there is a serious lag and just overall poor functionality. My work has recently told us they are reimbursing…
I use Rescue to remote into my clients systems. I recently choose to reboot the clients system into Safe Mode thinking that it would continue connectivity after rebooting, but it did not. We lost or connection and I had to terminate. Now the client’s computer automatically goes into Safe Mode even though we are not…
In English: Improvement suggestion in relation to Instant Chat (Calling card) The moment the technician is answering via chat and your connection drops, dropping the service, the chat platform sends an instant message "(NAME OF THE TECHNICIAN) has interrupted the service of requests. Please wait". This message has a…
Make phone calls within Rescue, so support could get faster.
While running log me in client it gives an error saying check date and time, but it is correct at my end. Please help!!
Since started using unattended sessions we've experienced Outlook disconnects. It only effects machines using unattended sessions. Has anyone else seen this behavior?
Is there a link or good walkthrough to help us set-up LogMeIn Rescue+ Mobile Unattended access to Samsung Galaxy Tab Active 2 tabs. We bought in solution after speaking to LogMeIn and reading marketing thinking this was all completely possible. I believe it involves Samsung GoToAssist Remote Support App - but will we be…
- what exactly minimum data will be stored on cloud data center? - is that log information visible by other than the client owner? - Is there any other center center in APAC other than US and EU?
I paid because it is already registered with a credit card that should not be used for payment in September. Therefore, I entered the receipt and changed the payment card number, but the payment could not be canceled. Therefore, please cancel the payment in September and repay with the currently registered card. Thank you.
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