The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Since I have this tiny notebook with only Windows 10 S mode, only Bing browser is available. Will I be able to join the G2M next week? Thank you.
Because the unit I have is too small for Windows 10 Home, I will stay in S mode. The download takes me to this app with a lot of negative reviews. Is this the only way, or does it even work for joining a Go To Meeting while in Windows 10 S mode? Thank you.
Hello Everyone, I wanted one of my first posts to be helpful to anyone out there looking to do this. I made a script that helps you run a speed test on the client/customer's computer. Requirement: The client/customer need to be able to download 1mb. If they are remoting in to you because they have a low internet…
About a week ago we started getting a pop-up on clients regarding enabling LMIGUIAgent through Security & Privacy > Accessibility > Allow the apps below to control your computer (I will attach screenshoot). I believe this is for upcoming MacOSMojave, and does not affect other versions of MacOS. However, users will still…
"The application does not have integration with the copy and paste of the system, being necessary to activate the file download manually and transfer the file through the manager, similar to an FTP. Having this integration to copy and paste and being active right when establishing the connection will facilitate the…
I've read but not yet tested the feature of being able to share my desktop. Is this sharing the view only or can the user also take control of my desktop should I so wish? I think this would be a really useful feature. For example, I've had situation where when resolving an issue for a customer I've had to then make a call…
My LogmeIn profile is saved and my computer is now attached to my LogmeIn account. When I try and log on from my laptop or another PC, LogmeIn sends a verification code. I am not receiving these verification codes in my inbox, but I do receive the password change emails very quickly. Anybody know why this might be…
Hello everyone, I am reaching out as our company has noticed a concerning issue with stored credentials when using LMI rescue. When using LMI rescue it gives you the option to store the user's credentials so that, on restart, it can log back in. We have noticed that, this sometimes causes issues where, if the user…
Hello, I am a sysadmin for an MSP. A few of our clients use software called eClinicalWorks. eClinicalWorks switched to logmein to remotely log into PC's and assist our clients. Well, now the clients are calling us every time they put in a ticket with ECW becasuse they cant remote into their PC without admin credientals.…
Hi, On a handful of occasions, I've had it where the rescue applet stays on the end user's computer after I ended and closed a session. It persists through restart. Is there any clean\easy way I can direct the end user to completely remove it from their computer. It' s also a challenge for me to do it, as I have to use…
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