The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
We have a number of simple batch script uploaded to our repository but none of them output anything. For example: @echo off echo ipconfig /all Exit
Hello, I have the following questions: 1. If an Android mobile user has deleted few files (images, videos, text and pdf files) from the internal memory of the phone just before the start of the remote session, will the technician be able to see or retrieve the deleted files using File Manager? 2. Assuming an Android mobile…
Hello everyone, I need a really effective solution when using Logmein AV. Many times it blocks a driver (usually from a webcam on notebooks), among other program executables (programs from some service providers) and I can't really create a rule so that it doesn't happen, or show to the AV that a certain action performed…
Restarting a remote LAN-connected Windows PC in Safe Mode is easy enough, BUT, how would one achieve this on a Broadband-connected PC where the necessary services to connect don't start in Safe Mode? Furthermore, if the remote router is set up as a Bridge, i.e. the Internet connection is not established automatically, one…
Is it possible to have a custom calling card for Android as I can with Windows? I want my customers to be prompted with the custom fields, then sent straight to a support channel, rather than having to provide a pin. John
Last week I started a logmein rescue session with a client. However, despite disconnecting the session, rebooting both machines (mine and his) the rescue box keeps popping up on his laptop. Both devices are Windows 10 We can end it in task manager but it keeps restarting Any ideas? Thanks
Why does the computer continue to reboot in safe mode after shutdown? Very annoying. Seems like the logmein software has corrupted something.
In English Hi! I have a customer who needs to send technical reports and when he is going to export, there is no option to export to PDF, only in HTML. Can we enable the option to export to PDF? Follow step by step: LOGMEIN RESCUE When the customer accesses the REPORTS Menu Report Type Session When you select the time…
I have been using Logmein with my macbook (2015 macOS Sierra 10.12.6) while working remotely. At work, I have a dual monitor HP EliteDesk 64bit operating system - Windows 10 Pro. When I work remotely on my macbook there is a serious lag and just overall poor functionality. My work has recently told us they are reimbursing…
I use Rescue to remote into my clients systems. I recently choose to reboot the clients system into Safe Mode thinking that it would continue connectivity after rebooting, but it did not. We lost or connection and I had to terminate. Now the client’s computer automatically goes into Safe Mode even though we are not…
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