Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
Loading instant chat in modal window, Whenever the browser window is resized, modal window resizes but the instant chat does not resize dynamically. ic_mainframe element is not accessible programatically to set the width and height on the resize event.
Is there a limit on the number of unattended accessible computers? I found this topic: https://community.logmein.com/t5/LogMeIn-Rescue-Discussions/Unattended-access-limit/m-p/131930 , but without an official conclusion.
Is there a way to automate reports to be sent directly via email? If not, is this something you are thinking about adding?
Hi - I've got Unattended Access setup on multiple PC's. Microsoft in their infinite wisdom finds it necessary to change the default setting in Power Management to Sleep after 30 minutes. With the PC asleep, how does one gain access to it? Is there a Logmein "Wake the PC Up" setting anywhere? Thanks. JoeSki
It there away to organize the computers listed in the unattended sessions in groups?
I am not sure what keystrokes I entered to get my session to turn into portrait view. How can I turn it back to landscape view? I've tried various combinations of resolution and view settings from the toolbar but those just scale the view but not rotate it. Thanks
what does the I=2 mean in a Rescue email ? https://secure.logmeinrescue.com/R?i=2&Code=577122 thanks -Â JIM
Hi, Is there a way to retrieve a chat log from a previous session? IÂ need some info that the user mentioned in the chat and I'd like to go back to the chat to find it. Thanks. Roger
I had to change my pasword yesterday...while at the office. In a rush I didn't write it down. Working remotely today, I don't remember exactly what I used. I re-set my password, but I still have an IP Address Lockout...help?!
Downloaded latest versio that supposedly works wih MACOS Catalina. A very brief "shutting down" message appears, then nothing. Downloaded version 7.12.3334-1.0.64 (1.0.64) I did grant full disk access in case that was the problem, but no effect. Anyone else have this issue?
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