Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
Hi, I have a domain environment with unpriveledged users who use an app that requires them to frequecntly "phone home" for help (the app apparently crashes a lot). The vendor of the app uses Logmein Rescue which runs in the user space; therefore the Rescue itself does not need Admin rights, but then it tries to communicate…
Here is the scenario, I am using LogMeIn Rescue version 7.12.3351 (64-bit) * Connected session with a customer. * IÂ am level 1 technician. Cannot resolve the issue. * I invited level 2 technician. Now I need to leave session without ending session for Level 2 technician. How would I do that?
Hi I have an issue when customer is connecting remotely via Remote Destop to their Windows Server. Then they will open LogMeIn remote connection for me. Everything works fine untill customer logs out from his desktop or it goes to screensaver. Then I'm locked out from the server. How can I keep connected when customer who…
Hello I was wondering if anyone could help me? I am using a chrome book. I was able to log on with no problem, I was able to type my password, From there I have to type my password into the dental software to log in. I am able to click the cursor in the line which never blinks and from there I can not type. Does anyone…
Hi, I was told this was the spot to request features. We use GotoAssist and have over 650 machines with agents. We'd lovvveee some reporting options for devices. Options are only for users, but we'd like to be able to export device lists by all devices or per group etc... Please make this happen. Sounds like from past…
Hi, I trying to connect to PC running Windows 10 1909. The following Issue appears both with a calling card or starting a session with a PIN. The applet takes a couple seconds to start. The Update Check for the calling card isn't working. When I then connect it takes like 60 Seconds for the session to show up the Tech…
We are still checking but it appears a win update killed connect on LAN. I found the DC's with computer browsing dsiabled, I enabled those but computers still are not populating in COL.
Hello good people, I'm trying to discover does LogMeIn supports Intel's vPro technology. Does anybody oy you have any clue about that? Thank you. Link about the subject: https://www.prweb.com/releases/2008/09/prweb1368704.htm
I'm operating on Windows 10 on both the host PC and remote PC. Every few seconds, my host PC will flash to black, then back to normal, and it is very annoying and disruptive to my work flow. I have had a co-worker go into my office with the remote machine to verify all cables are securly connected. Any suggestions?
I used the Unattended Installer beta and LOVED it, but the installer stopped working and now I can't find it. Is it coming back or gone for good? I can't find a single thing about it.
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