The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Hello, I am a long-time user of the LogMeIn Rescue Technician Console specifically for remote controlling Android phones. Very recently my company purchased a few Google Pixel 5 phones, and I have found I cannot remote control them. I can view the screen, and even successfully push the quick links like "Google Play" or…
Have a Preview of how the call card will look (width and length sizes).
Integration of GoToConnect with Rescue, so it will facilitate customer service.
In English: Improvement suggestion in relation to Instant Chat (Calling card) The moment the technician is answering via chat and your connection drops, dropping the service, the chat platform sends an instant message "(NAME OF THE TECHNICIAN) has interrupted the service of requests. Please wait". This message has a…
Make phone calls within Rescue, so support could get faster.
While running log me in client it gives an error saying check date and time, but it is correct at my end. Please help!!
Since started using unattended sessions we've experienced Outlook disconnects. It only effects machines using unattended sessions. Has anyone else seen this behavior?
We use logmein rescue for support and it is great! We would like to have an option for the chat window to be show on top and the ability to have an icon on the side of the screen to hide the chat and to easily bring it up. Doing this makes it easier to for the user to work on our program and the user to still be able to…
Is there a link or good walkthrough to help us set-up LogMeIn Rescue+ Mobile Unattended access to Samsung Galaxy Tab Active 2 tabs. We bought in solution after speaking to LogMeIn and reading marketing thinking this was all completely possible. I believe it involves Samsung GoToAssist Remote Support App - but will we be…
- what exactly minimum data will be stored on cloud data center? - is that log information visible by other than the client owner? - Is there any other center center in APAC other than US and EU?
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