The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
I paid because it is already registered with a credit card that should not be used for payment in September. Therefore, I entered the receipt and changed the payment card number, but the payment could not be canceled. Therefore, please cancel the payment in September and repay with the currently registered card. Thank you.
hi sir, this machine cant run outlook please help me.
I've had my clients going to 123recue.com for years to connect. All of a sudden they've been getting This site only supports PIN codes generated for enterprise companies. I've tried lots of different combinations over the years, email them a link, have them go to http://www.logmein123.com. They always screwed it up somehow…
im getting 10061 error. always disconnected. how to fix this one?
Anybody else having trouble with the new LAN access feature? It asks me for ID and password, but nothing works.
When I start my LMIRescue Client, I typically start multiple remote sessions, (6 or more). Many times I will put one session on "Hold" for a few minutes, then come back to it and then "Start" the old session, then go to Full Screen again and I'm faced with a small tiny window again. The "Configure View Settings" always…
We have multiple clients and we have created a computer group for each one as well as an unattended installer for each. We were hoping to have a setting in the admin console or during the installer creation to put all machines into a specific computer group. That way each installer will put them into the correct computer…
We have it deploying through an Azure policy and a message pops up on the device letting the user know it is installed and lets them know they can revoke it. Not all of the users are familiar with the software and a message like that can be frightening to them which can lead to them revoking access over and over. Would we…
Hi, we're a non-profit and are using 7 GoToMeeting accounts and one GoToWebinar account. We are trying to get in touch with someone to discuss our account but we just can't get through to anyone. Any ideas?
Just spoke to Angelica in support and she is trying to escalate but wondering if anyone else is aware of this or a simple fix for it. We have been using LMI Rescue with the Samsung Galaxy Active Tab for nearly a year now without any hiccup but it may be that the latest Rescue App 15.09.20 has broken things as we can log on…
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