The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Esse é o problema, estou a mais de duas horas tentando resolver e nada, se possivel gostaria de ajuda, obrigado. English: This is the problem, I'm at this for over two hours and I can't think for a way to solve it, hope I can get some help. Thanks. The message says: "Failed to connect to Hamachi servers. Want that Hamachi…
Hello all.. I have been giving some thoughts to the use of scripts and thinking through the benefits. Would like to know what some of you are using scripts for? Thanks. CAR
Hello All. Is there a function in LogMeIn to lock the keyboard and mouse from the user? Thanks. Roger
I use LMI Rescue for both support sessions with clients and unattended access on some of their machines. I've noticed an issue that when I'm not connected to our company's VPN, I'll have an issue staying connected to a very specific handful of our clients' machines (other client machines have no problem with the…
Loading instant chat in modal window, Whenever the browser window is resized, modal window resizes but the instant chat does not resize dynamically. ic_mainframe element is not accessible programatically to set the width and height on the resize event.
Hi, I have a problem right now with sessions being repeatedly disconnected after a few seconds. The session disappears from the session list at the top of the technician console window, and then reappears after a few seconds, only to disconnect again a few seconds after that, and this cycle continues. The problem is also…
Is there a limit on the number of unattended accessible computers? I found this topic: https://community.logmein.com/t5/LogMeIn-Rescue-Discussions/Unattended-access-limit/m-p/131930 , but without an official conclusion.
Is there a way to automate reports to be sent directly via email? If not, is this something you are thinking about adding?
Hi - I've got Unattended Access setup on multiple PC's. Microsoft in their infinite wisdom finds it necessary to change the default setting in Power Management to Sleep after 30 minutes. With the PC asleep, how does one gain access to it? Is there a Logmein "Wake the PC Up" setting anywhere? Thanks. JoeSki
It there away to organize the computers listed in the unattended sessions in groups?
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