Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
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I have several "Unattended Aceess"clients that are running the ESET Enpoint protection products on their systems. The HIPS module of that product causes multiple problems with the remote access, one of those being not allowing the cliens to respond CTRL-ALT-DEL commands. I need to figure out exactly what HIPS rule to set…
Hello everyone, I have set up a logmein client on a windows server 2016 standard that works under domain. When i try to access it from me Logmein and i use the domain that the LogmeinControl panel says I receive error 1326 Login Failed. This is what Logmein Control Panel says. What should i use as a username . I have the…
How do I get things to print on my printer here instead of at the actual location? How do I get the main computer to recognize my printer, in essence? For example, if I log in to the main computer and create a document in Word or checks in quickbooks, how do I get them to print here at the remote location and not at the…
Hi! I would like to know if there is an on going bug for Logmein Rescue not to work in macOS Catalina? ~ not able to connect to the device fully once connected even setting it up correctly in Accessibility tab ~ need update ASAP; thank you! -- Jump and Touch the Sky --
When remoting into a client's PC and attempting to load a third party app for them the admin logon dialog pops up. They can see this but I cannot, my screen locks up until the dialog times out, is there a way around this as remote installs are a major part of my support.
I'm using unattended access to a network closet PC that I'm using to do things like update router firmware (yes, I realize it's typically better to do that on site, just trying to save myself the drive). The firmware updates on the router are going fine. But this is a router that is somewhat behind on updates and requires…
So a friend of mine has been using hamachi but the problem is he has been getting relayed tunnel. I have no clue whatsoever what this thing has to do with anything. What we're playing is Minecraft and to go into the server is use hamachi. The problem now is that my friend here has relayed tunnel on his hamachi. This means…
Hi, We are working on implementing Remote Assist in our existing application Developed in Unity (Cross-platform development for Android and iOS). We have tried the Android sample and studied it. Now we are building a LogMeIn Plugin for Unity, more like a Wrapper around the existing Android/iOS SDK. For this, we would need…
I want to use Rescue Lens. It appears to me the missing element is that I need Rescue Desktop 7.6 or above. I see evidence that 7.9 is out. When I go to the downloads page all I find is ver 7.12.3306. I already have 7.12.3325 on my computer, What am I missing?
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