The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
I'm having trouble controlling Windows device manager over a remote session. I connect remotely and the user enters their password. I open the device manager from the right-click on the start menu. Windows warns me that it's logged in as a standard user, but I can still open up the properties pop-up for any device. On that…
Hello I was wondering if anyone could help me? I am using a chrome book. I was able to log on with no problem, I was able to type my password, From there I have to type my password into the dental software to log in. I am able to click the cursor in the line which never blinks and from there I can not type. Does anyone…
Hi, I was told this was the spot to request features. We use GotoAssist and have over 650 machines with agents. We'd lovvveee some reporting options for devices. Options are only for users, but we'd like to be able to export device lists by all devices or per group etc... Please make this happen. Sounds like from past…
Hi, I trying to connect to PC running Windows 10 1909. The following Issue appears both with a calling card or starting a session with a PIN. The applet takes a couple seconds to start. The Update Check for the calling card isn't working. When I then connect it takes like 60 Seconds for the session to show up the Tech…
We are still checking but it appears a win update killed connect on LAN. I found the DC's with computer browsing dsiabled, I enabled those but computers still are not populating in COL.
Hi, while one of our coworkers can see hostnames when we celect Computers - Connect on LAN in Logmein Rescue, two of us cannot. We are all seemingly set up the same way in the Admin portal. Without making any changes to the client computers, he can see them all and to of us can't. We are all running Windows 10 Pro, and…
Hello good people, I'm trying to discover does LogMeIn supports Intel's vPro technology. Does anybody oy you have any clue about that? Thank you. Link about the subject: https://www.prweb.com/releases/2008/09/prweb1368704.htm
Hello. Running a simple .bat that calls to run a .Exe from a shared network folder. Will run fine if I run it manually once connected to the end user machine. But if it is set to run automatically it will sit in 'executed' mode in the LMI console but will never run. If I then cancel the script from the console and run it…
I'm operating on Windows 10 on both the host PC and remote PC. Every few seconds, my host PC will flash to black, then back to normal, and it is very annoying and disruptive to my work flow. I have had a co-worker go into my office with the remote machine to verify all cables are securly connected. Any suggestions?
I used the Unattended Installer beta and LOVED it, but the installer stopped working and now I can't find it. Is it coming back or gone for good? I can't find a single thing about it.
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