The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
How can I resolve this error? I have " Allow Remote Assistance connections to this computer" turned on.
Is there a time limitation for Webinars? We want to have tweo 5 hour Webinars on one day, is that possible?
My windows password?
Having problems controlling mobile device from my pc. Any suggestions what i'm doing wrong? Trying to "Launch Remote Control Session" on my device but can't find any solutions on my problem. I've tryed on Android, iPhone and iPad... non is working. Just the same result!
The following information was very, very hard to find online. And it didn't come from LogMeIn. So I'm writing in the hopes that someone else who had LogMeInRescue auto-installed on ones Mac and then spent hours trying to remove it, will find this post and know how to get LogMeInRescue deleted out of the Mac. As of…
hello, do you know if it is possible to record and how with the trial free version?
To put it simply, I have 2 computers, a Dell and an Acer, both with the latest version of Hamachi. The Dell is connected to a network, and my friend is also connected to it, and with no issues. However, my Acer shows that my friend, and my Dell are offline, and the network itself is also offline. On my Dell, the network is…
Having an isssue using GoToMyPC remote with 2 monitors on my host laptop to my home 2 monitors. If I go to full screen and try to see each screen across my remote 2 monitors they won't fit to each screen. I have the monitors level across the top and resolutions are equal on both host and remote.
Hello -- Using an existing account, I'm trying to add my new Windows 10 computer as the fourth PC on a 4-PC plan. My old PC was on the plan, so I deleted it. I have no trouble downloading the software, but after going through the steps (repeatedly) and going through the restart, it never brought me to a screen where I…
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