The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
How I can change the hamachi mac address?
Dear support, When use logmeln connect with Win10 OS alaways can't work,but when connect with Win7 OS is ok. Could you give me some solution with this issue. TKS
Chrome is set as default browser All apps are up to date Google Account is signed in and all play services updates are applied Install Rescue + Mobile for Android Launch Rescue + Mobile for Android Agree to Samsung Knox Terms and Conditions Activate Device Administration privelages for Rescue + Mobile for Android Open…
We are converting our support team from using GoTo assist to RescueAssist. The updates you have made in the last month and a half are phenomenal, great work. The feature we need to see from GTA in RescueAssist is the ability for the attendant to share their screen with the customer/client. This feature allows us to deliver…
I have login to my account in web . But i fogot to save print code list for login and i stuck there , i go to account setting to turn off 2 - step security and find print code list but i cant see . What do i do now ??? . Please help me .
May I know what do these files contain? connlog and plog
One of the computers (In a different city) i am connected to has the green symbol flashing. When I run diagnosis, everything is good, but after the name but in fromt of the IP there is a * asterisk I cannot browse that computer or ping it, I get a timed out. The weird thing is I have another computer next to me that is on…
I'm running version 7.12.3325 64bit and the alert sounds no longer work for one of my LogMeIn accounts. I have two accounts. I have all the sound alerts checked. Tried turning them off & back on. I've also done a reinstall of the software. I've reinstalled Windows 10. I got a new hard drive the other day (not because of…
I'm trying to copy and paste a form/document from one pc to anonther but uable to simple copy and paste?
In 3 different instances over the past few months, I've been unable to start a remote support session on someone's Windows 10 computer. I have them go to logmein123.com and give them a pin and have them download the applet. When they run it, they get a UAC prompt that they accept. However on my end, it looks like they…
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