Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
We used to use Unattended Access regularly several years ago, but have only recently started to use it again. It appears that whenever I end Remote Control, or pause the session, Windows is logging out of the current user account. Is this an option in LogMeIn Admin Center that needs to be changed, or is Windows causing…
Hello, can someone help me? I am configuring the Rescue Calling Card on the company’s computers. The application periodically requests an update, and I don't want this message to be shown to the user. I don't want it to keep prompting for updates. In the photo below, I simulated the scenario, as it usually requests an…
I have a question about how to read LogMeIn logs. When I use LogMeIn on Windows, how do I read the following log output on the host side? C:\Users... \AppData}Local\LogMeIn Rescure Applet... Rescure.log Rescure.info
Hey everyone. Hope that someone is able to help me out here. I am using the Logmein Rescue Console on my Mac device and since a couple of weeks the Unattended Accessible is just gone. Can anyone help me to get it back? Ob my windows device with the same Account it still works fine. Thank you in advance,
Hi, We have set up AD sync for LogMeIn using the traditional connector. We enabled SSO around March 2024, however recently the azure groups have stopped syncing with the LogMeIn technician groups. FSecure was previously blocking the app but despite this being trusted, there is still no sync. Unable to get an answer from…
Hi, can anyone tel me if LogMein is a blocked applet in China?
I had this issue with Log Me In Rescue Technician Console where the list view under the computers button: Would show an obscured view: Where the columns were compressed. I haven't seen any other KB articles around this after a short google. My fix was to nerf "Computer\HKEY_USERS\#######\Software\LogMeInRescue" registry…
Hello. I'm having a strange issue with my Logmein Rescue Technician program. I can log in with my account and see the listing of pc's on our network. When I select one to connect to, it will say "connecting", then "Failed to start unattended session" I have a feeling that this is computer account related; if I log in with…
Hi all I am deploying the unattended client to windows 10 devices. This works great. If the windows 10 device changes its hostname, then I've noticed that this doesn't update in the admin center or tech console. These will both show the old hostname. I reached out to support who state there is no auto update functionality…
Hola, Me gustarÃa saber si LogMein es compatible con la última versión de MacOS Sonoma 14.4 Al descargarse el applet de la conexión de LogMein se descarga en formato .pkg.zip en vez de solo .pkg para que pueda ejecutarse. Necesito saber si es compatible, para descartar pruebas, y en caso de que fuese compatible, como…
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