The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
We have recently transitioned to SSO for all our technician accounts. We are having trouble using this sign on feature on our MAC devices. Device Macbook Air OS Version: Mac Sonoma 14.6.1 The latest rescue version from the site does not allow SSO sign on. Should this option be enabled on the mac version?
Our end users log into terminal servers via RDP. When we use LogMeIn Rescue, the remote control will typically start with a black screen (not always but it happens almost every time). I can see their cursor moving around but the screen is black. We can get the black screen to stop by ending remote control and launching…
You cannot start the Technician Console from this IP address. It has been restricted Dy your Loguein Rescue system administrator. Hey Guys, what this message means? I cannot use the rescue in My Macbook Sonoma 14.5
Running Rescue with a new customer (Window laptop). On this one computer we are having a problem with customer’s laptop losing mouse/keyboard function (happens within 15-20 minutes, often initially on connection). Have not found a reason but I asked the local IT tech if he could connect an external mouse & keyboard which…
When trying to close or Hold a session on the WebTC I get the "Request failed with status code 500" error appear. When trying to hold or end the session on this installed client (tried on two separate PCs) the application hangs and will not close the session. All TCs state that the connection is active but it is crazy slow…
We used to use Unattended Access regularly several years ago, but have only recently started to use it again. It appears that whenever I end Remote Control, or pause the session, Windows is logging out of the current user account. Is this an option in LogMeIn Admin Center that needs to be changed, or is Windows causing…
Hello, can someone help me? I am configuring the Rescue Calling Card on the company’s computers. The application periodically requests an update, and I don't want this message to be shown to the user. I don't want it to keep prompting for updates. In the photo below, I simulated the scenario, as it usually requests an…
I have a question about how to read LogMeIn logs. When I use LogMeIn on Windows, how do I read the following log output on the host side? C:\Users... \AppData}Local\LogMeIn Rescure Applet... Rescure.log Rescure.info
How can I do Arrow, etc.. Icons?
Hey everyone. Hope that someone is able to help me out here. I am using the Logmein Rescue Console on my Mac device and since a couple of weeks the Unattended Accessible is just gone. Can anyone help me to get it back? Ob my windows device with the same Account it still works fine. Thank you in advance,
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